IT Service Analyst

IT Service Analyst
Location: Hybrid 2 days a week in Los Angeles, CA Office
About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.
The IT Service Analyst job is a perfect entry level role fit for a motivated individual that wants to grow within the technology field. The core responsibilities for the Analyst, including but are not limited to the following:
IT Help Desk (~35%)

• Be the “face” of IT Helpdesk – Greet and assist Senior Leadership Team, guests, and Clients virtually as well as at the office as needed.
• Ensure that IT Help Desk is meeting the needs of Tillster employees.
• Ability to work as part of a larger IT team. Work across teams to ensure consistent processes are followed and cross functional projects are being completed.
• Modify, Change IT tools based on company needs (i.e. office expansion, consolidation, team or product changes etc.)
• Maintain up-to-date diagrams, documentation, and policies as related to IT functions
• Manage work assignments and commitments, meets deliverables and deadlines, and effectively communicates the status of assigned tasks.
• Provides timely resolution of problems or escalation to appropriate technical personnel.
• Ability to troubleshoot and problem solve in an adhoc manner.

European Operations (~35%)

• Responsible for day-to-day functions of Portugal/European IT needs.
• Manage European Assets including but not limited to laptops, servers, mobile devices, etc.
• Responsible for onboarding new Tillster employees by conducting IT training and application enrollment.
• Ensure that terminations and transfers have been removed from necessary systems.
• Project manage and organize internal Enterprise IT meetings and tasks as it relates to European Operations.

Data Governance (30%)

• Work with IT Leadership to develop and maintain a Tillster Data governance program, which includes GDPR.
• Prepare and present regular reports as required, including statistics and metrics.
• Conduct quarterly audits of systems and tools that contain PII and Confidential information.
• Work across teams (In Europe and US) to push forward program and projects.
• Ability to proactively propose enhancements and process improvements.

Required Experience

• 1 to 3 years previous experience in Technology, Networking and Infrastructure Help Desk or PC support services
• Understands identity access management 
• Must enjoy customer service and/or supporting individuals that need IT support.
• Must be self-motivated and able to complete projects independently.
• Must be willing to reach out proactively to greater IT team as well as Tillster employees.
• Must have attention to detail.
• Ability to articulate technical issues to non-technical staff and/or business leadership.
• Competence in Cloud (Azure) and On-prem environments
• Preferred Competence in basic scripting (Java, Python, etc.)

The Interview Process
1. Recruiter interview with a Talent Acquisition Specialist
2. Technical Interview with IT team 
3. Final interview with our VP of Cyber Security and IT 
 

Thriving at Tillster
As a member of Tillster, you will embody our core values:
 · Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
 · Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
· Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
· Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
· Drive Results: Focus on achieving tangible outcomes and delivering high performance.
· Own It: Take responsibility for your actions and the success of your work.
· Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.
Making a Difference in the Tillster Way
 Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Follow us on:
Tillster: https://www.tillster.com/
Tillster Careers: https://www.tillster.com/careers
LinkedIn: https://www.linkedin.com/company/tillster/

Pay and Benefits (USA)

• Expected base salary ranges $50,000 - $60,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

Local Candidates Strongly Preferred
No Visa Sponsorship
Principals only – no Agencies or calls please.