The Role
The IT Senior Application Analyst leads the implementation and support of Zoho applications, manages stakeholder expectations, drives automation, and conducts financial tracking and team management.
Summary Generated by Built In
Duties & Responsibilities
• Operational Responsibilities:
o Applications Implementation and Support:
- Lead end-to-end implementation and enhancement of Zoho
applications across business functions.
- Gather, analyze, and document complex business requirements and
translate them into functional specifications.
- Design and optimize business workflows using Zoho tools, ensuring
scalability, usability, and compliance.
- Act as the primary liaison between business stakeholders,
technical teams, and external vendors.
- Drive process automation, system integration, and performance
improvements using Zoho Creator, Deluge scripting, and custom modules.
- Create and manage reports, dashboards, and analytics to support
leadership decision-making.
- Oversee user acceptance testing (UAT), data migration, and change
management activities.
- Provide expert-level support, training, and guidance to end users
and junior analysts.
- Evaluate and prioritize business requests, ensuring alignment
with strategic objectives and IT governance.
- Stay up to date with Zoho platform updates and industry best
practices, proactively identifying opportunities for innovation.
o Communication and Design:
- Identify organizational need for new applications.
- prepare technical specification as a roadmap for software.
- Implement, test and integrate new applications.
- Perform routine system backups and upgrades.
- Install new operation systems and releases.
- Monitor, record and respond to requests for support.
- Investigate and diagnose system faults and errors.
- resolve technical issues.
- Analyze error trends aimed at reducing or minimizing down time.
- Liaise with software suppliers to fulfil the requirements of the organization.
- manage storage servers.
- Schedule and run regular tests to enhance the current systems and applications.
- Identify and develop functionality changes.
- Maintain documentation of key databases and linked applications.
• Financial Responsibilities:
o Financial Analysis:
- Tracking expenses, forecasting costs, and ensuring that spending
is in line with budget targets.
- Ensure that financial applications comply with regulatory
requirements, industry standards, and internal policies.
• Team Management Responsibilities:
o Providing Feedback:
- Ensuring that the team follows all applicable policies and
procedures, and resolving any issues that arise.
- Foster effective communication and collaboration within the team.
• Customer Services Responsibilities:
o Performance Management:
- Communicate with users when needed.
- Communicate messages regarding systems issues to users promptly.
- Answering questions about how to use the application,
troubleshooting problems, or providing training.
Requirements
Qualifications:
• Education:
- Bachelor’s degree in computer science or related field
• Years of Experience:
- Minimum of 3-5 years’ experience Business Analyst, with at least
3 years hands-on experience implementing and managing Zoho applications.
Strong expertise in Zoho CRM, Zoho People, Zoho Creator.
Advanced understanding of Deluge scripting and Zoho APIs for
integration and customization.
Proven experience leading cross-functional projects and managing
stakeholder expectations.
Excellent problem-solving, documentation, and presentation skills.
Ability to balance technical knowledge with business strategy and
operational needs.
• Certificates:
- Professional certification, Exposure to technologies such as
Microsoft C#, T-SQL, jQuery and Visual Studio and SQL Management Studio.
Skills Required
- Bachelor's degree in computer science or related field
- Minimum of 3-5 years experience as Business Analyst
- At least 3 years hands-on experience implementing and managing Zoho applications
- Strong expertise in Zoho CRM, Zoho People, Zoho Creator
- Advanced understanding of Deluge scripting and Zoho APIs
- Proven experience in leading cross-functional projects
- Professional certification
- Exposure to Microsoft C#, T-SQL, jQuery, and Visual Studio
- excellent problem-solving, documentation and presentation skills
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The Company
What We Do
Nacita is a leading provider of integrated mobility and logistics solutions in Egypt, featuring a retail and car service network, advanced logistics facilities, and a fintech mobility platform. The company aims to deliver smart, easy, and reliable services tailored to the growth needs of its partners.
