IT QA Specialist

This is a remote position.

• Ensure proper prioritization of tasks is observed, and assignments are properly actioned and handled per MAG standards.
  
• Proactively contribute to providing strategies for work quality advancements.
  
• Collaborate with IT Devs to ensure testing and observation of solutions add value to end users.
  
• Ensure all fields in tasks have met the standard requirement of the team.
  
• Perform Root Cause Analysis (RCA) on complex system issues.
  
• Act as a Cross-Departmental Unblocker by managing tasks such as workflow automations.
  
• Create templates and initiatives to improve QA process efficiency across the organization.
  
• Coordinate and generate independent test cases for each newly developed application/system.
  
• Manage QA IT projects during each phase, ensuring all tasks are reviewed for quality assurance.
  
• Communicate and recommend improvements to the functionality, design, and usability of new systems/applications.
  
• Ensure all work projects are compliant with the company’s standards.
  
• Serve as the final line of defense to ensure IT solutions meet end users’ requests.
  

• Reports to the IT Team Lead / IT Manager.
  
• Expected to manage multiple tasks independently while maintaining high-quality standards.
  
• Opportunities to contribute across departments and help improve organizational processes.
  

• At least 3 years of relevant experience in IT quality assurance and audit roles.
  
• Strong understanding of quality assurance principles, methodologies, and best practices.
  
• Hands-on experience with No-Code/Low-Code platforms, such as Zapier, Google Workspace, JotForms, HubSpot, PandaDoc, and AirTable.
  
• Knowledge of HTML, CSS, JavaScript, Python, and API integration.
  
• Experience with Asana or similar project management tools for task and project tracking.
  
• Familiarity with software testing techniques, tools, and defect-tracking systems.
  
• Excellent analytical and problem-solving skills.
  
• Strong communication and interpersonal skills.
  
• Ability to work both independently and collaboratively within a team environment.
  

• A computer with dual monitor setup is required
  
• Computer with at least 8GB of RAM
  
• Must have at least 25 MBPS internet speed
  
• Camera with at least 1080p resolution
  

• 40 hours a week, 8 hours a day
  
• Competitive salary base
  
• Permanent work-from-home setup
  
• Unlimited FREE access to MAG School courses and SOP Library
  
• Work schedule is in Eastern Standard Time (EST), Monday-Friday only
  
• Opportunities for professional development and career advancement