The Role
Manage relationships with external IT service providers, including SLA and KPI performance monitoring, service reviews, issue escalations, contract support, procurement coordination, risk governance, and continuous service improvement. The role serves as the primary link between providers and internal stakeholders while supporting provider integration into IT operations and maintaining long-term supplier relationships.
Summary Generated by Built In
Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.
Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.
We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!
Responsibilities:
- Acting as the primary point of contact between key IT service providers and internal stakeholders.
- Monitoring and analysing provider performance against agreed SLAs, KPIs, and contractual obligations.
- Organising structured service provider performance reviews and ensuring continuous alignment with business requirements and service expectations.
- Coordinating issue resolution and managing escalations effectively while maintaining long-term and constructive provider relationships.
- Identifying service improvement opportunities and supporting continuous optimisation initiatives.
- Ensuring the effective integration of external service providers into IT operations and service delivery processes.
- Supporting procurement activities, contract renewals, renegotiations, and terminations, as well as contributing to the development and continuous improvement of the Provider Management Framework.
Requirements:
- University degree in Information Technology, Computer Science, Business Administration, Law, or another related field.
- Experience in managing external IT service providers within a multinational environment.
- Strong knowledge of IT outsourcing, multi-provider operating models, and IT contract management.
- Experience in defining, monitoring, and reporting on SLAs.
- Understanding of IT service delivery, governance, compliance, and provider management-related risks.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Business-level proficiency in English, German is a big plus.
Why we think you will love working here:
With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!
Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.
Skills Required
- University degree in Information Technology, Computer Science, Business Administration, Law, or a related field
- Experience managing external IT service providers in a multinational environment
- Strong knowledge of IT outsourcing and multi-provider operating models
- Knowledge of IT contract management
- Experience defining, monitoring, and reporting on SLAs
- Understanding of IT service delivery, governance, compliance, and provider-management risks
- Excellent communication, presentation, negotiation, and stakeholder-management skills
- Business-level proficiency in English and German
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The Company
What We Do
With 25 years of experience serving more than 250 international clients, we are a one-stop shop for IT services and digitizing business needs. Powered by more than 500 specialists in Central and Eastern Europe, we have the expertise to close the gap between technology and your business growth
