Job Title: Technical Project Coordinator
Job Location: In-Office - Cleveland, TN
Employment Type: Full-Time
Salary Range: $65,000 – $80,000/year (Based on experience)
Benefits: Health, IRA with company match, PTO, Paid Certifications, Professional Development
About Us
We are a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and strategic solutions to our diverse client base. Our team thrives on innovation, collaboration, and a commitment to excellence, ensuring our clients receive top-tier service and support.
Position Overview
As a Technical Project Coordinator, you will play a pivotal role in planning, executing, and finalizing technical projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. You will also define the project's objectives and oversee quality control throughout its life cycle.
Key Responsibilities
- Develop and manage project plans, schedules, and budgets for technical projects.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Ensure that all projects are delivered on-time, within scope, and within budget.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Measure project performance using appropriate tools and techniques.
- Report and escalate to management as needed.
- Successfully manage the relationship with the client and all stakeholders.
- Perform risk management to minimize project risks.
- Create and maintain comprehensive project documentation.
Qualifications
Required:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2–4 years of experience in project coordination or management, preferably within an MSP or IT services environment.
- Strong understanding of IT infrastructure, networking, and software development life cycles.
- Excellent client-facing and internal communication skills.
- Solid organizational skills, including attention to detail and multitasking abilities.
- Proficiency in project management software tools (e.g., Microsoft Project, Asana, Jira).
Preferred:
- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification.
- Experience with Agile/Scrum methodologies.
- Familiarity with Remote Monitoring and Management (RMM) tools and Professional Services Automation (PSA) systems
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What We Do
KeyStone Solutions provides expert enterprise class IT support, service, and management for small to medium sized businesses nationwide. Our managed information technology services allow businesses to focus on their core revenue-generating functions while enjoying a hands-off design an IT strategy approach to meet their needs. We ensure our client's IT support and infrastructure is reliable, functional, state-of-the-art, and most of all, easy to use. Through our services, clients maintain cost-control and efficiency. We offer tailored solutions such as preventative maintenance, 24/7/365 monitoring, Help Desk services and specialized IT support. Some of the products and services we manage for our clients include: Office 365 desktop/exchange, VMware, Cato Networks, cloud computing, virus protection, backups, email encryption, network security, VPN, firewall management and phone systems. We offer a complete IT Team as a Service and fiduciary approach for our clients that delivers an IT strategy to meet their needs first.
