Position Overview
- Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience.
- Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes.
- Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery.
- Collaborate with global IT teams to align on policies, processes, tools, and best practices.
- Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely.
- Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues.
- Support employees throughout onboarding, day-to-day operations, and offboarding.
- Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools.
- Escalate complex issues while maintaining ownership, communication, and follow-through.
- Deliver a responsive, customer-centric support experience with a focus on user satisfaction.
- Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments.
- Manage IT asset inventories and maintain accurate lifecycle documentation.
- Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms.
- Coordinate hardware upgrades, replacements, and refresh programmes.
- Manage user provisioning and deprovisioning across business applications and SaaS platforms.
- Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies.
- Maintain and update IT documentation, procedures, and knowledge base articles.
- Assist with operational improvements, standardisation projects, and service enhancement initiatives.
- Provide support for meeting room technology and collaboration platforms.
- Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues.
- Escalate advanced AV issues to specialist support teams when required.
- Support events, meetings, and conference room readiness activities.
- Proven experience in IT Support, IT Operations, or Service Desk environments.
- Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies.
- Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow.
- Advanced MacOS administration and end-user support experience.
- Excellent communication, customer service, and stakeholder management skills.
- Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment.
- CompTIA A+
- CompTIA ITF+ (IT Fundamentals)
- Google IT Support Professional Certificate
- Microsoft Certified: Endpoint Administrator Associate
- Jamf Certified Associate
- Okta Certified Professional
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
#INDEMEA
Skills Required
- Experience in IT Support, IT Operations, or Service Desk environments
- Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies
- Hands-on experience with Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow
- Advanced MacOS administration and end-user support experience
- Excellent communication, customer service, and stakeholder management skills
- Ability to work independently, prioritize workload, and manage multiple tasks in a fast-paced environment
- CompTIA A+ certification
- CompTIA ITF+ certification
- Google IT Support Professional Certificate
- Microsoft Certified: Endpoint Administrator Associate
- Jamf Certified Associate
- Okta Certified Professional
EOS IT Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EOS IT Solutions and has not been reviewed or approved by EOS IT Solutions.
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Leave & Time Off Breadth — PTO, sick time, and paid holidays are part of the standard package, with some roles highlighting generous PTO and quick eligibility. Time-off availability is complemented by sick leave access across locations.
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Flexible Benefits — Flexible scheduling is available in certain roles and sites. Benefit start dates can be quick after hire in multiple cases.
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Parental & Family Support — Family medical leave is included among listed offerings. This sits alongside core medical, dental, and vision coverage.
EOS IT Solutions Insights
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
