IT Operations Specialist (x/f/m)

Welcome to DKB Code Factory…. 

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At DKB Code Factory, we’re building the digital future of banking and none of it works without reliable, seamless IT operations behind the scenes. As one of our IT Operations Specialists, you’ll be the person who ensures that every new joiner is fully set up from day one, every device just works, and every colleague can focus on building great products instead of fighting IT friction.

You’ll join a modern SaaS-driven environment inside the stability of a major banking group, combining startup-like ownership with real operational scale. This is a role for someone who enjoys taking responsibility, thinking systematically about processes, and continuously improving the way IT operations are delivered. Beyond day-to-day support, you’ll own critical operational workflows, drive automation opportunities, and help shape a scalable employee IT experience across our international locations.

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You’ll own the core IT operations that keep our teams running smoothly:

• Own and continuously improve the end-to-end IT onboarding experience, ensuring devices, accounts, licenses, and access are fully ready from Day 1
• Act as the primary owner of employee lifecycle processes related to IT, ensuring a seamless experience from onboarding through offboarding
• Provide hands-on IT support for macOS and Windows endpoints (on-site in Berlin and remotely)
• Manage and maintain our MDM environment (Jamf) and Microsoft 365 / Azure AD user and access workflows
• Support and coordinate IT operations for our Valencia office, working closely with local stakeholders and external service providers
• Collaborate closely with HR Operations, Recruiting, Workplace teams, and our IT colleagues in Valencia to deliver a smooth employee experience
• Keep our hardware, inventory, and license management running cleanly, accurately, and efficiently
• Improve and maintain documentation in Confluence so colleagues can self-serve whenever possible
• Identify opportunities for automation, standardization, and process optimization to increase efficiency and scalability
• Contribute to the continuous evolution of our IT operations setup as the organization grows internationally

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• Several years of hands-on experience in IT Support, Workplace IT, or IT Operations within a modern business environment
• Practical knowledge of Jamf (or similar MDM tools) and Microsoft 365 / Azure AD administration
• Experience owning operational processes and driving improvements independently
• Strong interest in automation, process optimization, and building scalable solutions rather than repeatedly solving the same problems manually
• Confident use of Jira and Confluence in daily work
• Experience working in international organizations and collaborating across multiple locations is advantageous
• Previous experience in a startup, scale-up, or other fast-paced environment is a plus
• A structured, proactive, and solution-oriented mindset with strong attention to detail
• Strong sense of ownership, accountability, and reliability
• A service-oriented attitude with a genuine desire to help colleagues succeed
• Willingness to travel occasionally to our Valencia office
• Excellent English communication skills (written and spoken); German is highly beneficial, Spanish is a plus
• You're passionate about your work, but also know how to enjoy your free time!