At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
Your Responsibilities
Serve as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests covering hardware, software, and workplace services across Statista's global workforce.
Take ownership of incoming requests from qualification through resolution or escalation, ensuring timely updates, complete English documentation, and SLA compliance.
Identify recurring issues and report patterns to the Workplace Manager to drive continuous improvement of IT services.
Build and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs, and identify automation opportunities for recurring tasks.
Collaborate closely with Tech Ops and DWO team members on escalations, knowledge transfer, and documentation to ensure seamless handoffs.
Support end-to-end IT onboarding for new colleagues and contribute to cross-team projects that improve IT services and workplace infrastructure.
Your Profile
Completed IT training (e.g., IT specialist for system integration) or equivalent practical experience
Initial professional experience in IT service or helpdesk environments
Experience with identity and access management solutions (e.g., Microsoft 365 administration, Microsoft Entra ID, Okta - Statista uses Okta) and endpoint management tools such as Microsoft Intune
Experience working with ITSM ticketing systems (Statista uses ServiceNow) and IT asset management tools (Statista uses Snipe-IT)
Nice to have: experience with Jamf, macOS, iOS management
Fluent English skills. German is a plus.
Hands-on, solution-oriented mindset with a strong focus on delivering great user experiences
Proactive communication style and service-oriented attitude
What we offer
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
Work from abroad up to 30 calendar days a year
Hybrid work and flex-time
International team and social events
Subsidized urban mobility and access to fitness and wellness options
Free access to Langdock and all its amazing functionalities
Career & training opportunities
Attractive locations and modern offices
Mental health support with OpenUp
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
Skills Required
- Completed IT training, such as IT specialist for system integration, or equivalent practical experience
- Initial professional experience in IT service or helpdesk environments
- Experience with identity and access management solutions, including Microsoft 365 administration, Microsoft Entra ID, or Okta
- Experience with endpoint management tools such as Microsoft Intune
- Experience with ITSM ticketing systems such as ServiceNow
- Experience with IT asset management tools such as Snipe-IT
- Fluent English skills
- Experience with Jamf, macOS, and iOS management
- German language skills
- Hands-on, solution-oriented mindset focused on user experience
- Proactive communication style and service-oriented attitude
Statista Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Statista and has not been reviewed or approved by Statista.
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Healthcare Strength — Health coverage is described as including medical, dental, vision, and mental‑health benefits, with U.S. health insurance employer‑verified and generally viewed as decent. Feedback suggests core healthcare offerings meet standard expectations across several offices, though experiences vary by location.
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Leave & Time Off Breadth — Time off is characterized by generous PTO, paid sick days, paid holidays, bereavement leave, and even sabbatical eligibility. Feedback suggests these policies, alongside flexible or hybrid work arrangements, support a reasonable work–life balance.
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Wellbeing & Lifestyle Benefits — Office and culture perks such as commuter benefits, snacks/drinks, company events, and wellness or fitness options are frequently highlighted. Feedback suggests these non‑cash perks help create a positive day‑to‑day experience even when cash elements feel modest.
Statista Insights
What We Do
Who We Are Statista believes that precise, accurate, and reliable data is the most important element needed for an organization to excel. We’re a rapidly growing international data-as-a-service organization with an IPO on the horizon. We leverage an easy-to-use online platform with a diverse and up-to-date collection of data, analytics, and information to give our partners access to an infinite number of business sectors, geographic areas, and consumers. Statista enables teams to learn from its data, assess market value, and make critical and well-informed business decisions based on truth, not opinions. Culture at Statista Founded 15 years ago in Hamburg, we have quickly developed into a global company. In our 13 office locations, we employ over 1,400 colleagues from more than 60 nationalities. In our international working environment, everyone is encouraged to contribute ideas to make Statista a special place to work. Our culture, framed by clear goals and a supporting team, paves the way for us to stay a profitable, leading player in the market. Why You Should Choose Statista · Our mission- helping companies make decisions with facts, not opinions · We put our people first forming a strong company culture grounded in our core ethics of community, integrity, communication, initiative, and accountability · Opportunities to grow and hone your sales expertise in a rapidly growing company · A diverse and international company with 13 locations worldwide, with our HQ in Hamburg,Germany · A beautiful office in NYC at 3 WTC, with the view of Hudson River, Freedom Tower, Empire State Building, Chrysler Building, and Hudson Yards · Medical, Dental, and Vision benefits · Flexible office hours/remote work as needed · Casual office attire, dog friendly, and a kitchen full of snacks and beverages
