IT Operations Specialist Junior

Job title: IT Operations Specialist Junior

About Keyrock

Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation.

Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels, Singapore and Paris, and host regular online and offline hangouts to keep the crew tight.

We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks.

But we’re more than a service provider. We’re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives.

At Keyrock, we're not just envisioning the future of digital assets. We're actively building it.

Mission statement
An aspiring IT Operations Specialist Junior who wants to get hands-on experience providing IT support in a fast-paced environment that embraces new technologies and standards.

For this particular position we require that the candidate is based in Brussels or close vicinity that enables regular physical presence in our office.

Job description

• Assist in provisioning, managing, troubleshooting and maintaining new and existing company-issued equipment, acting as an internal IT helpdesk/support desk for a combination of in-person Brussels-based equipment and worldwide remote equipment

• Assist in automating repetitive or low-complexity tasks

• Providing first level of contact, Tier L1, in person or by chat or email

• Identify the issue and redirect to appropriate team member to solve the issue

• Create or maintain documentation related to projects or procedures

Background and experience

• Recently graduated BSc Computer Science, Systems and Network Administration, or related fields.

• Comfortable with a combination of desktop MacOS, Linux.

• Familiarity with bash, as well as a willingness to learn on the job

• General interest in any combination of networking, consumer computing and the cryptocurrency landscape

• Excellent communication skills, with the ability to explain technical concepts to non-technical users.

Requirements

• Good level of English at least B2

• Experience in managing large fleet of devices in several locations

• Knowledge of MDM systems

• Basic knowledge of IdP and IAM systems

• Familiarity with ticketing systems.

• Certifications about Apple environment, Okta, Google or MDM systems are a plus.

Our recruitment philosophy

We value self-awareness and powerful communication skills in our recruitment process. We seek fiercely passionate people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, acts with ownership and delivers solid, scalable outcomes.

Our offer

• A competitive salary package

• Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely

• The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence

As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.

Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.

https://keyrock.com/careers/

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