Role Purpose
The Senior Manager, IT Operations and AI is a senior technical role within the x15 Core Technology team, responsible for helping shape and execute strategy across technology operations, resilience, AI and shared services.
The role combines strategic direction with deep technical expertise to build on existing capabilities and services that enable Ventures to operate effectively while retaining agency and autonomy.
The role leads x15’s approach to Incident Management, Business Continuity, Disaster Recovery and Site Reliability Engineering (SRE), helps define the strategy and direction for technology operations, resilience and shared services. The role leads and supports the AI Delivery function, providing the direction, technical guidance and development required to translate AI strategy into delivery.
Key Accountabilities
Technology Operations & Resilience
- Help define and execute x15’s strategy for technology operations, operational resilience and reliability.
- Lead and evolve x15’s Incident Management capability, including operating model, governance, tooling and reporting.
- Provide hands-on technical and operational leadership during major incidents, coordinating investigation, response, escalation and recovery.
- Establish and mature approaches to Business Continuity Management (BCM), Disaster Recovery (DR) and operational resilience.
- Drive SRE practices across x15 to improve reliability, observability, recoverability and operational performance.
- Lead post-incident reviews and translate technical and operational learnings into sustainable improvements.
AI Strategy & Delivery
- Set and evolve x15’s strategy and roadmap for AI adoption, aligned with organisational priorities and Group direction.
- Lead and support the AI Delivery role, providing clear direction, coaching, prioritisation and technical guidance.
- Support the AI Delivery role to translate strategy into initiatives, manage dependencies and deliver outcomes across x15.
- Maintain strong technical knowledge of emerging AI technologies and identify opportunities for adoption across x15.
- Provide technical oversight and guidance across the evaluation, implementation and scaling of AI capabilities.
- Partner across Technology, Cyber, Risk and Group teams to enable safe and scalable AI adoption.
Shared Technology Services
- Help define the strategy and future direction for x15’s shared technology services.
- Provide technical product ownership for a portfolio of shared services, platforms and capabilities.
- Set roadmaps and priorities and guide technical decisions across the service lifecycle.
- Ensure services are reliable, secure, resilient, cost-effective and aligned with evolving technology needs.
- Use service performance, operational data and stakeholder feedback to drive investment and continuous improvement.
Stakeholder, Vendor & Third-Party Management
- Build strong relationships across Core Technology, Ventures, Group technology teams and senior stakeholders.
- Lead technical engagement with strategic vendors and third-party providers and hold partners accountable for service and delivery outcomes.
- Provide clear reporting and insights across operations, resilience, incidents, shared services and AI.
- Navigate complex technical dependencies and influence outcomes across teams without direct authority.
Experience & Capabilities
- Strong technical background across technology operations, cloud, platforms or software engineering, with experience leading major incidents and complex recovery activities.
- Experience across Incident Management, SRE, Business Continuity, Disaster Recovery and operational resilience.
- Strong understanding of enterprise AI, AI-assisted engineering and adoption, with practical experience using OpenAI ChatGPT, Anthropic Claude Code or equivalent platforms.
- Experience with operational and delivery platforms including PagerDuty and Atlassian Jira.
- Experience developing technology strategy and providing technical product ownership for shared services or platforms.
- Strong people leadership, vendor and third-party management, stakeholder engagement and executive communication skills.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Skills Required
- Strong technical background in technology operations, cloud, platforms, or software engineering
- Experience leading major incidents and complex recovery activities
- Experience with Incident Management, Site Reliability Engineering, Business Continuity, Disaster Recovery, and operational resilience
- Strong understanding of enterprise AI and AI-assisted engineering and adoption
- Practical experience using OpenAI ChatGPT, Anthropic Claude Code, or equivalent platforms
- Experience with PagerDuty and Atlassian Jira
- Experience developing technology strategy and providing technical product ownership for shared services or platforms
- Strong people leadership, vendor and third-party management, stakeholder engagement, and executive communication skills
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
