The Role
Leads a large-scale laptop refresh initiative from planning through closeout. Responsibilities include procurement, deployment coordination, statewide logistics, technician scheduling, vendor and stakeholder management, risk and issue tracking, governance, executive reporting, and cross-functional coordination across IT operations, security, service desk, and asset management. The role also manages project plans, metrics, change requests, and process improvements for future device refresh programs.
Summary Generated by Built In
IT Operations Project Manager - Austin, TX
A public sector organization is seeking an experienced IT Operations Project Manager to lead a large-scale laptop refresh initiative. The role will begin fully remote and is expected to transition to a hybrid schedule (3 days onsite, 2 days remote) based on business needs.The Project Manager will oversee procurement, deployment coordination, statewide logistics, technician scheduling, stakeholder communication, RAID management, and governance activities for a large‑scale device refresh initiative. This position requires a Microsoft subject matter expert, with strong proficiency in Microsoft Project, Excel, SharePoint, Teams, and enterprise‑level device management processes.Key Responsibilities
• Lead planning, execution, monitoring, and closure of the AL Laptop Refresh Project.• Manage schedules, scope, risks, issues, dependencies, and deliverables.• Coordinate with leadership, IT Operations, Service Desk, Information Security, and Asset Management.• Oversee imaging, deployment readiness, technician assignments, and statewide logistics.• Track progress, completion metrics, and issue resolution.• Produce executive dashboards, status reports, and stakeholder communications.• Maintain RAID logs, project plans, change requests, and closeout documentation.• Manage vendors and cross‑functional teams throughout the lifecycle.• Support process improvements for future refresh initiatives.
Required Qualifications
• 8+ years progressive IT project management experience.• Proven experience leading hardware deployment or enterprise refresh programs.• Strong knowledge of SDLC, PMBOK, Agile, and change management.• Experience managing enterprise IT operations projects.• Excellent communication and organizational skills.• Vendor management experience.• Microsoft SME proficiency across core project and collaboration tools.
Preferred Qualifications
• PMP, CSM, or ITIL certification.• Experience with Texas state agencies.• Experience supporting statewide IT initiatives.• Background in large‑scale deployments (800+ devices).
Skills Required
- 8+ years of progressive IT project management experience
- Experience leading hardware deployment or enterprise refresh programs
- Strong knowledge of SDLC, PMBOK, Agile, and change management
- Experience managing enterprise IT operations projects
- Excellent communication and organizational skills
- Vendor management experience
- Microsoft subject matter expertise across Microsoft Project, Excel, SharePoint, and Teams
- PMP, CSM, or ITIL certification
- Experience with Texas state agencies
- Experience supporting statewide IT initiatives
- Experience with large-scale deployments involving 800+ devices
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The Company
What We Do
SoHo Dragon is a full-service Software Application Development company that focuses on portals, document management, collaboration, business intelligence, CRM tools, cloud technology, and data. Much of the work done for our clients are based in the Microsoft Application stack of business tools. In addition to providing our clients with project-based services, SoHo Dragon Solutions also provides staff augmentation and direct placement services.
