IT Operations Manager

Interested in working on cutting-edge blockchain technology and creating equitable access to the global financial system? Since 2014, the mission-driven team at the Stellar Development Foundation (SDF) has helped fuel the tremendous growth of the Stellar blockchain network, an open-source platform that operates at high-scale today. Developers and companies around the world build on it, and the SDF team is expanding to support the rapidly growing and changing Stellar ecosystem.

We're looking for a talented IT Operations Engineer to join our small but growing IT support function. You will work closely with all teams within our organization and should be passionate about delivering first class support. In this role, you will own the end-to-end delivery of IT services, from strategy to execution, driving uptime, performance, and continuous improvement across the organization.

In this role, you will:

• Immerse yourself in SDF’s mission, culture, and security-first mindset, and learning how IT operations underpin a global blockchain ecosystem.

• Take ownership of SDF’s IT environment, including Okta, JAMF, Intune, CrowdStrike Falcon, Google Workspace, and Slack ensuring systems run reliably and securely for a distributed workforce.

• Oversee IT budgeting and forecasting with financial discipline, managing vendor contracts, software renewals, and technology spend to ensure cost efficiency, transparency, and alignment with organizational priorities.

• Build trusted relationships across Security, Engineering, and People Ops, becoming the bridge that connects user experience, technology, and security.

• Lead and mentor a small IT team– fostering operational excellence, accountability, and a service-oriented culture.

• Assess current IT systems and workflows, identifying opportunities to automate and scale processes across onboarding, provisioning, and access management.

• Implement secure, efficient automation for provisioning, onboarding/offboarding, and access controls using platforms like Okta, Intune, and JAMF.

• Own and evolve SDF’s IT infrastructure, services, and employee technology experience, ensuring every system supports both productivity and protection.

• Improve IT governance through standardized baselines, asset management, and endpoint compliance aligned with the NIST Cybersecurity Framework (CSF).

• Partner with Security to integrate IT operations into incident response, ensuring rapid containment, visibility, and recovery when needed.

• Develop clear metrics and KPIs to measure IT performance, user satisfaction, and risk reduction, reporting outcomes to leadership.

• Document and refine IT playbooks, SOPs, and automation workflows that make scaling secure operations repeatable and efficient.

• Contribute to a culture of security awareness, operational excellence, and continuous improvement, making IT a trusted enabler of innovation.

You have:

• 3+ Years of Experience as an IT Manager or IT Service Desk Manager

• 5+ years of experience as an IT Administrator or Support Engineer

• Excellent Communication skills with the ability to breakdown complex concepts

• Proven attention to detail and customer service

• Exceptional hands-on experience with endpoint management tools such as Jamf, Intune, and CrowdStrike for Mac, Windows, and Linux environments.

• Proficiency in identity and access management (IAM) platforms like Okta or similar SSO/MFA solutions to support zero-trust architecture.

• Familiarity with device and configuration management, mobile device management (MDM), and enterprise patching solutions.

• Domain Expert managing SaaS ecosystems (e.g., Google Workspace, Slack, Atlassian, Github,) with an emphasis on security and user lifecycle management.

• Working knowledge of networking fundamentals, including VPN, firewall, and secure remote access technologies (e.g., NordVPN, Cisco Meraki, Ubiquiti).

• Experience administering asset management, ticketing, and workflow automation platforms such as Jira Service Management, Zendesk, or Freshservice.

• Ability to script and automate IT workflows using Python, PowerShell, or similar languages.

• Familiarity with cloud infrastructure and identity integration, including AWS, GCP, or Azure AD.

• Understanding of security frameworks and compliance standards (NIST CSF, SOC 2, ISO 27001) and how IT controls align to them.

• Experience with backup, recovery, and business continuity solutions to ensure operational resilience.

• Self motivated and able to work autonomously

Bonus points if:

• You bring a builder’s mindset– someone who designs repeatable processes and uses data to drive IT decisions.

• You’ve partnered closely with Security teams to align IT practices with frameworks like NIST CSF, ISO 27001, or SOC 2.

• You have experience managing hybrid or globally distributed teams and supporting remote-first organizations.

• You’ve worked hands-on with SaaS ecosystems (Google Workspace, Slack, Atlassian, Notion, etc.) and know how to secure them at scale.

We offer competitive pay with a base salary range for this position of $135,000 - $205,000 depending on job-related knowledge, skills, experience, and location. In addition, we offer lumen-denominated grants along with the following perks and benefits:

USA Benefits/Perks:

• Competitive health, dental & vision coverage with most plans covered at 100% for the employee + any dependents

• Flexible time off + 15 company holidays including a company-wide holiday break

• Up to 12 weeks of paid parental leave for both non-birthing and birthing parents, as well as up to 14 weeks of paid pregnancy leave for birthing parents

• Gym reimbursement ($80 per month)

• Life & ADD (up to $50K)

• Short & Long term disability

• 401K with 4% match

• Health & Dependent Care FSA Accounts

• Commuter benefits with $250/month employer contribution

• Health Savings Account (HSA) with monthly employer contribution

• Family building benefits through Kindbody

• Wellbeing benefits (One Medical, Rightway, Headspace)

• L&D budget of $1,500/year

• Daily lunch and snacks in office

• Company retreats

#LI-Hybrid

About Stellar

Stellar is more than a blockchain. Powered by a decentralized, fast, scalable, and uniquely sustainable network made for financial products and services and a thriving and passionate ecosystem that includes a non-profit organization driven by a mission, Stellar is paving the path to unlock the world’s economic potential through blockchain technology. Built with speed and low costs in mind, the Stellar network provides builders and financial institutions worldwide a platform to issue assets, and to send and convert currencies in real time creating real world utility. Founded in 2014, the Stellar Development Foundation (SDF) supports the continued development and growth of the Stellar network and also serves the ecosystem of NGOs, corporations, universities, small businesses, governments, and solo entrepreneurs building on the Stellar network through tooling, funding and strategic collaborations. Together, Stellar is where blockchain meets the real world.

About the Stellar Development Foundation

The Stellar Development Foundation (SDF) is a non-profit organization focused on working with and supporting change-makers to create equitable access to the global financial system through blockchain technology. SDF provides grants, investments, funding, and other awards to builders and organizations. SDF also develops resources and tooling on the Stellar network to help unlock real world utility. As a nonprofit foundation, SDF puts the health of the Stellar network and the Stellar ecosystem and its mission above all else.

We look forward to hearing from you!

Privacy Policy

By submitting your application, you are agreeing to our use and processing of your data in accordance with our Privacy Policy.

SDF is committed to diversity in its workforce and is proud to be an equal opportunity employer. SDF does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.