IT Operations Manager - Windows, MAC, Linux

Are you a problem solver? Do you have a passion for providing superior service?

Groupon is an experienced marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events, and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun, and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

We are seeking a skilled and motivated IT Operations Manager to join our internal IT team. The ideal candidate will be responsible for leveraging Jira administration expertise, utilizing Agile methodologies, and scripting for automation, ensuring efficient project management and integration with DevOps practices. 

You’ll spend time on the following:

• To lead and manage technical projects from initiation to completion, ensuring adherence to timelines, scope, and budget.

• Provide advanced technical support for company IT, ensuring timely resolution of issues and minimizing downtime for users.

• Configure and maintain Jira environments, including plugins and integrations, to support business requirements and enhance system functionality.

• Coordinate and collaborate with cross-functional teams to address technical issues, ensure project objectives are met, and facilitate effective use of Jira.

• Monitor system performance, identify potential risks, and implement solutions to mitigate them, ensuring system reliability and stability.

• Offer support and training to Jira users, helping them to efficiently navigate and utilize the system, while also addressing escalated support tickets.

• Communicate status updates, technical challenges, and potential risks to stakeholders, ensuring transparency and alignment with business goals.

• Continuously evaluate support processes and methodologies, making improvements to enhance efficiency and effectiveness in handling Jira-related issues.

• Stay updated with the latest features and updates in Jira, implementing relevant changes to improve system functionality and support processes.

We’re excited about you if you have:

•    Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ Years of extensive experience in IT support.

• Deep technical knowledge and hands-on experience in administering Jira and Google Workspace.

• Familiarity with common business applications such as Office Suite or GSuit, email clients, and web browsers.

• Strong background in technical project management, including IT support and IT infrastructure.

• Strong management and communication skills, enabling effective leadership and collaboration within project teams.

• Understanding of both Apple (macOS, iOS) and Windows operating systems.

• Understanding of networking concepts including IP addressing, DNS, DHCP, and VPN.

• Knowledge of computer hardware components, peripherals, and mobile devices.

Must-have competencies:

• Proven track record as a Jira Administrator, specializing in Jira Cloud administration.

• Effective communication and stakeholder management skills, facilitating collaboration and user training.

• Proven experience as a Technical Project Lead, adept at managing technical projects and employing project management methodologies such as Agile, Scrum, and Waterfall.

• Solid technical background in software development, systems engineering, IT support and IT infrastructure, with strong organizational and multitasking abilities.

• Familiarity with project management tools like Jira, Asana, and Trello, and experience in customer-facing roles, providing IT support or consulting services.

We value engineers who are:
•    Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.
•    Obsessed with quality: Your production code just works & scales linearly
•    Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.
•    Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.
•    Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

Beware of Fraudulent Offers

We would like to bring to your notice that Groupon follows a merit-based employee recruitment practice with extensive screening steps. Groupon does not charge/accept any amount or security deposit from job seekers during the recruitment process. It was observed that there has been an increase in recruitment fraud involving scammers who post fraudulent job openings, or who contact job-seekers with fake job offers. These individuals sometimes even conduct fraudulent interviews with an attempt to obtain personal information or money from the applicants. We have also noticed that certain individuals claiming to be from the Groupon Talent Acquisition function are contacting prospective candidates pretending to represent Groupon with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. We are not liable for any loss or damage incurred as a result of dealing with such entities. To prevent falling victim to the same, please visit grouponcareers.com to verify the job opening. All our genuine job openings are posted on the official Groupon careers website. 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings, always check our official careers website at grouponcareers.com.