We are seeking an experienced and highly service-oriented IT Operations Lead to serve as the critical bridge between our U.S. and UAE offices. This is not a traditional help desk position; rather, it is a hands-on operational leadership role responsible for ensuring the reliability, security, and efficiency of our end-user technology environment.
The ideal candidate will combine strong systems administration expertise with exceptional customer service, enabling seamless onboarding, day-to-day operations, and global collaboration across time zones. You will play a key role in building and maintaining our IT infrastructure, supporting employees directly, and driving operational continuity across the organization.
Key Responsibilities
- Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment.
- Lead and support office IT initiatives, including new office setup and expansion projects.
- Implement and manage office technology infrastructure, including storage solutions, networking, printers, and endpoint devices.
- Establish and maintain IT policies, procedures, and operational standards. Security & Compliance
- Maintain a secure IT environment with a strong focus on data protection, compliance, and intellectual property security.
- Manage VPN access, endpoint security controls, and identity management processes.
- Ensure adherence to organizational security policies and best practices.
- Support security audits, compliance requirements, and risk mitigation initiatives. Endpoint & Device Management
- Administer Mobile Device Management (MDM) platforms and endpoint management solutions.
- Configure, deploy, secure, and maintain laptops, mobile devices, and other user hardware.
- Manage device lifecycle processes, including provisioning, upgrades, replacements, and decommissioning.
- Standardize and automate endpoint deployment and configuration where possible. Employee Support & Service Delivery
- Serve as the face of IT for employees, providing high-touch, white-glove support across the organization.
- Deliver IT onboarding and orientation for new hires.
- Set up and configure laptops, software, accounts, printers, and collaboration tools.
- Troubleshoot hardware, software, networking, and access issues with a strong customer-service mindset.
- Ensure a seamless employee experience from onboarding through ongoing support. Asset & Vendor Management
- Manage IT asset inventory, procurement, tracking, and lifecycle management.
- Coordinate purchasing and deployment of laptops, peripherals, and office technology equipment.
- Build and maintain relationships with technology vendors and service providers.
- Monitor contracts, warranties, renewals, and vendor performance. Global Collaboration
- Act as a key liaison between U.S. and UAE operations, ensuring consistent IT standards and support.
- Coordinate across teams and time zones to maintain operational continuity and service excellence.
- Support business growth through scalable and efficient technology operations.
Academic Qualifications
- 5–7 years of experience in IT Operations, Systems Administration, Infrastructure Support, or a related role.
- Experience managing endpoint devices, MDM platforms, and enterprise IT environments.
- Strong understanding of IT security, VPN technologies, access management, and compliance best practices.
- Experience supporting office infrastructure, including networking, storage solutions, printers, and collaboration technologies.
- Proven experience with IT asset management and vendor management.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently in a fast-paced, high-growth environment.
Preferred Skills
- Strong operational mindset focused on reliability, continuity, and service delivery.
- Comfortable balancing strategic IT initiatives with hands-on support responsibilities.
- Highly organized, proactive, and detail-oriented.
- Experience supporting geographically distributed teams and global operations.
Skills Required
- 5-7 years experience in IT Operations, Systems Administration, Infrastructure Support, or related role
- Experience managing endpoint devices, MDM platforms, and enterprise IT environments
- Strong understanding of IT security, VPN technologies, access management, and compliance best practices
- Experience supporting office infrastructure, including networking, storage solutions, printers, and collaboration technologies
- Proven experience with IT asset management and vendor management
- Excellent troubleshooting, communication, and customer service skills
- Ability to work independently in a fast-paced, high-growth environment
- Operational mindset focused on reliability, continuity, and service delivery
- Experience supporting geographically distributed teams and global operations
What We Do
First a passion, then an idea transformed into success – when it comes to pioneering automation and digitalisation technology, the ifm group is the ideal partner. Since its foundation in 1969, ifm has developed, produced and sold sensors, controllers, software and systems for industrial automation and for SAP-based solutions for supply chain management and shop floor integration worldwide. As one of the pioneers of Industry 4.0, ifm develops and implements consistent solutions to digitalise the entire value chain “from sensor to ERP”. Today, the second-generation family-run ifm group has more than 8,750 employees and is one of the worldwide market leaders. The group combines the internationality and innovative strength of a growing group of companies with the flexibility and close customer contact of a medium-sized company.
