IT Operations Manager

Job Description

If you’re a detail-oriented IT professional who loves keeping systems running and ensuring compliance across operations – we’d love to connect!

Who we are:

• FedTech is a group of entrepreneurially minded people on a mission to unlock the benefits of technology.
• We believe in the value of deep tech and its positive impact on the world, aspiring to democratize access to it for entrepreneurs and professionals around the world.
• We are venture builders who thrive at the intersection of US entrepreneurship, breakthrough technologies, and mission-driven organizations. 
• Since 2015, we have successfully driven deep tech ventures with individuals, companies, universities, and government agencies to stay at the bleeding edge of innovation. 

What you’ll do:

You’ll coordinate day-to-day IT operations, managing user lifecycle processes and supporting CMMC Level 2 compliance. You’ll also serve as the central point of contact for IT support, system changes, access management and related compliance documentation.

Key Responsibilities

• Employee Lifecycle Coordination
  • Coordinate new employee access across all software platforms with IT to ensure timely setup.
  • Track and manage offboarding processes, ensuring access removals are completed and documented.
  • Maintain spreadsheets and databases of user access across systems.
• Monitoring & Communication Hub
  • Monitor administrative alerts, categorize, and forward to relevant teams.
  • Coordinate system-related communication across teams.
  • Provide updates on onboarding/offboarding, system changes, and compliance tracking.
• Database & Spreadsheet Management
  • Manage Airtable and Excel databases for advisor background checks, clearances, and lifecycle events.
  • Coordinate advisor onboarding/offboarding within Quick Trac.
  • Audit databases regularly for accuracy and completeness.
• Administrative Project Support
  • Create and maintain SOPs for administrative processes.
  • Schedule cross-functional meetings for system projects and compliance reviews.
  • Assist with vendor inquiries regarding licenses, access, and administrative questions.
  • Generate reports on user management, system changes, and compliance status.
  • Track project timelines and deliverables using project management tools.
  • Provide ad hoc IT support at the office, including first-line troubleshooting, including triaging issues and coordinating resolution with internal teams or external vendors as needed
• Compliance Documentation & Tracking
  • Support the tracking of policy update requests, review schedules and version control activities.
  • Assist in documenting new system implementations and compiling reports on compliance impacts related to ISO/CMMC Level 2 requirements.
  • Maintain organized records of compliance activities and documentation.

Successful candidates will have the following qualifications:

• Minimum 5 years of experience supporting IT operations, access management and compliance coordination with familiarity of CMMC Level 2 requirements
  • Preferred: Experience in government contracting and basic project management knowledge; ITIL or cybersecurity certification a plus
• Proficient in Microsoft Office, Google Workspace, and database tools (Airtable, spreadsheets, basic CRM).
• Strong organizational, time management and task prioritization skills.
• Excellent written and verbal communication with the ability to work across teams
• Detail-oriented, accurate in documentation, and discreet with confidential information.
• Self-motivated, proactive, adaptable, and a collaborative team player.
• Familiar with IT concepts (user accounts, software licensing, access management), and compliance/audit coordination.
• Bachelor’s degree in business administration, project management, or a related field.

Our Values:

• Boldness: We have the fortitude to forge new paths and push beyond our comfort
• Unity: We treat our clients, team members and partners as we would like to be treated - we are one united team
• Introspection: We recognize introspection is the necessary ingredient in which self-improvement flourishes
• Leadership: We embrace servant leadership - putting the interests of client, team partners and partners first
• Decisiveness: We have a strong bias towards action

Compensation: 

• Annual base salary range: $92-110k
  • The salary range listed for this position is based on market data and internal compensation structure. The final compensation package will be determined based on a variety of factors including, but not limited to, relevant experience, skills and education. This range is not a guarantee of compensation and offers may fall outside this range in exceptional cases.
• In addition to the base salary, compensation includes performance-based bonus (OTE) and ability to earn equity 
• A competitive benefits package including 401K with employer match, health/dental/vision plans through Blue Cross Blue Shield, accrued PTO, professional development funds, employer paid disability insurance, parental leave, transportation and wellness reimbursements, amongst others.

Location:

Hybrid work arrangement (3 days in person at our headquarters in Arlington, VA, and 2 days remote).