IT Operations Intern

Posted 6 Days Ago
Be an Early Applicant
2 Locations
In-Office
26-26 Hourly
Internship
Fintech • Payments • Financial Services
The Role
Summer IT Operations Intern to support development, testing, and improvement of AI/Copilot agents. Collaborate with stakeholders, document changes and research agent-related tooling and practices to improve reliability, usability, and operational readiness.
Summary Generated by Built In
About Nicola Wealth:

We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 98% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada’s Top Employers, we are dedicated to upholding our firm’s values through this phase of significant growth.

By bringing together smart, dedicated and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in a values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for you to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same drive, then let’s talk!



Purpose of the Role:

We have an exciting internship opportunity within our Technology team for a student enrolled in post-secondary studies specializing in Information Systems or Computer Science. This role is ideal for someone eager to apply their academic knowledge in a professional setting while contributing to a dynamic, client-focused environment.

As an IT Operations Intern, you will support the development, refinement, and continuous improvement of existing AI agents. You will work closely with internal stakeholders to enhance agent performance and usability, help identify opportunities for optimization, and contribute to documentation and operational readiness. This role requires strong initiative, the ability to work independently, and comfort working in evolving technical environments where curiosity, problem-solving, and clear communication are key.

This will be a 3-month internship starting in June 2026. The location will be a hybrid of work from home and an in-office environment at our Vancouver/Toronto office.

Core Responsibilities:
  • Develop, refine, and improve existing AI agents by supporting updates that enhance reliability, accuracy, and end-user experience.
  • Assist with testing and quality checks for agent changes, documenting outcomes and escalating issues as required.
  • Partner with internal stakeholders to capture feedback, understand user needs, and translate them into improvement opportunities.
  • Support documentation and knowledge resources (e.g., usage notes, change summaries, FAQs) to improve adoption and operational consistency.
  • Conduct research on agent-related topics (e.g., emerging practices, features, or tooling updates) and summarize findings into clear recommendations.
Required Skills & Qualifications:
  • Currently enrolled in an undergraduate program at an accredited Canadian university/college in Information Systems/Computer Science.
  • Recent experience working with Copilot agents, Copilot Studio, and/or AI agents, including hands-on exposure building or enhancing agents.
  • Recent experience building agents (e.g., developing, configuring, or improving existing agent capabilities).
  • Strong attention to detail and organization skills.
  • Excellent communication skills in English (both written and verbal).
  • A self-starter with the ability to take initiative and think critically to seek out information and solutions independently.
  • Experience working independently, as well as in partnership with other team members.
  • Available full-time for the full summer term.
  • Legally eligible to work in Canada for the full term
Compensation & Benefits Package:

Our internship position offers a competitive market salary of $26 per hour, along with additional benefits.

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment.

Application closing date is March 4th, 2026


This role is a current vacancy within Nicola Wealth.



Please include both a cover letter and resume in support of your application. We are an inclusive, equal opportunity employer. For more information about this and other roles: www.nicolawealth.com/careers.

It is our priority to remove barriers to provide equal access to employment. Should you require reasonable accommodation during the recruitment process please contact us at [email protected] and we will work with you to meet your needs. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Nicola Wealth policies.

Thank you for your interest in a career with Nicola Wealth!

Top Skills

Copilot Agents,Copilot Studio,Ai Agents
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The Company
Toronto, Ontario
439 Employees
Year Founded: 1994

What We Do

Nicola Wealth is a full-service Wealth Management firm with offices across Canada. More than a financial planning firm, we offer sophisticated financial advice and investment management to affluent families, foundations and institutions across North America

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