This role is suitable for someone with an IT background who is interested in enterprise IT operations, service management, project execution, operational planning, and cross-team collaboration. You will gain hands-on experience in real business scenarios and support the team in improving IT service quality, delivery efficiency, and operational visibility.
• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting, and documentation.
• Assist in coordinating IT projects and operational initiatives, including task tracking, meeting notes, progress updates, risk follow-up, and stakeholder communication.
• Work with IT engineers and operations teams to support project delivery, ensuring actions are clearly assigned, followed up, and closed on time.
• Collect, organize, and analyze IT operational data to identify trends, issues, risks, and improvement opportunities.
• Prepare dashboards, reports, trackers, and management summaries to improve visibility of IT operations and project progress.
• Support the planning and coordination of team activities, operational reviews, training sessions, workshops, and cross-team meetings.
• Help maintain internal knowledge bases, process documents, service guides, and project-related materials.
• Communicate with internal users and stakeholders to understand requests, collect feedback, clarify requirements, and support issue resolution.
• Support complex and multi-threaded tasks that require coordination across different teams, systems, or regions.
• Identify opportunities to improve operational processes, including workflow optimization, better use of existing tools, and light automation where applicable.
Who We Look For• You are a Bachelor’s or Master’s student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or a related discipline.
• You have a basic understanding of IT operations, IT service management, infrastructure, workplace technology, or enterprise IT support.
• You have strong organizational skills and are able to manage multiple tasks, follow up on details, and drive items to closure.
• You have experience or strong interest in project coordination, project management, operational planning, or service delivery.
• You are comfortable working with data and have experience using Excel or similar tools for data analysis, reporting, and tracking.
• Experience with dashboards or visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms is a plus.
• Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools is a plus, but not mandatory.
• You are a quick learner, detail-oriented, flexible, and able to work independently in a fast-paced environment.
• You enjoy communicating with users and stakeholders, understanding their needs, and helping solve practical problems.
• You are curious, willing to explore new topics, and comfortable handling complex or ambiguous tasks.
• You are available for a minimum of 6 months and a maximum of 12 months.
• You can commit to working from Tencent’s PA office in the United States.
Preferred Qualifications
• Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations.
• Familiarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, Excel, or other collaboration and reporting platforms.
• Experience preparing reports, dashboards, meeting materials, project trackers, or operational review documents.
• Interest in global IT operations, service governance, project delivery, and continuous improvement.
Location State(s)
US-California-Palo AltoThe expected base pay range for this position in the location(s) listed above is $28.27 to $60.00 per hour. Actual pay may vary depending on job-related knowledge, skills, and experience. This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full-time interns are also eligible to enroll in the Company-sponsored medical plan.Equal Employment Opportunity at TencentAs an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Skills Required
- Currently a Bachelor's or Master's student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management, or related discipline.
- Basic understanding of IT operations, IT service management, infrastructure, or enterprise IT support.
- Strong organizational skills; able to manage multiple tasks, follow up on details, and drive items to closure.
- Experience or strong interest in project coordination, project management, operational planning, or service delivery.
- Comfortable working with data and experience using Excel or similar tools for data analysis, reporting, and tracking.
- Available for a minimum of 6 months and a maximum of 12 months.
- Ability to work from Tencent's Palo Alto, CA office (on-site requirement).
- Good communication skills; able to interact with internal users and stakeholders to gather requirements and support issue resolution.
- Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis, or Business Operations.
- Familiarity with tools such as Jira, Confluence, ServiceNow, SharePoint, Power BI, or other collaboration and reporting platforms.
- Experience preparing reports, dashboards, meeting materials, project trackers, or operational review documents.
- Experience with dashboards or visualization tools such as Power BI, Tableau, or Looker Studio.
- Basic knowledge of automation tools, scripting, workflow tools, or AI productivity tools.
- Interest in global IT operations, service governance, project delivery, and continuous improvement.
Tencent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tencent and has not been reviewed or approved by Tencent.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with strong PPO options and relatively low prescription costs highlighted for U.S. plans. This suggests the medical offering can be a meaningful component of the overall rewards package for U.S.-based employees.
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Retirement Support — Retirement support is framed as competitive in the U.S., with employer match details called out as an item to confirm in writing. This indicates retirement benefits can be a notable strength where applicable.
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Strong & Reliable Incentives — Performance-linked incentives and share-based awards are repeatedly included as part of the compensation model, alongside potential RSU and sign-on eligibility in certain roles. This points to total rewards often extending beyond base pay through variable and equity components.
Tencent Insights
What We Do
Tencent uses technology to enrich the lives of Internet users. Our communications and social platforms Weixin and QQ connect users with each other, with digital content and daily life services in just a few clicks. Our high performance advertising platform helps brands and marketers reach out to hundreds of millions of consumers in China. Our financial technology and business services support our partners' business growth and assist their digital upgrade. We invest heavily in talent and technological innovation, actively participating in the development of the Internet industry. Tencent was founded in Shenzhen, China, in 1998, and listed on the Main Board of the Stock Exchange of Hong Kong since June 2004.
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