The Role
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
At CloudWalk, we're building more than just a fintech company — we're engineering the foundation for innovation. With a predominantly remote workforce and a dynamic São Paulo hub for strategic events and collaboration, our physical infrastructure is a critical extension of our security, efficiency, and culture. Here, IT support goes far beyond fixing laptops — it's about engineering secure, scalable, and intelligent environments where technology enables people to thrive.
About the Role: This position is 100% on-site. Our office is located in Pinheiros-SP.
We're looking for an IT & Office Infrastructure Specialist who can master the complexity of a modern, hybrid work environment. You'll architect and manage enterprise-grade networks, automate workstation deployments, oversee inventory logistics, integrate smart building systems, and ensure the security of our office footprint — all while keeping operations fast, safe, and scalable. If you're passionate about blending infrastructure, automation, and physical security into a seamless ecosystem, this is your arena.
What You'll Be Doing
- Configure and maintain enterprise Wi-Fi networks with 802.1X authenticated DHCP, ensuring secure access segregation.
- Monitor network performance, capacity plan for peak office usage, and troubleshoot connectivity issues proactively.
- Design and maintain structured cabling systems for reliability and future scalability.
- Manage on-site firewall configurations to protect office network perimeters.
- Lead PXE boot and preseed automation for fast and standardized OS deployments.
- Create and maintain golden images for Linux, macOS, and Windows endpoints.
- Integrate automated post-install scripts to ensure compliance and operational readiness.
- Maintain a real-time, centralized asset inventory covering workstations, peripherals, servers, and mobile devices.
- Manage the logistics of hardware deployment and retrieval, ensuring accountability.
- Administer API-integrated smart locks and access control systems.
- Operate and maintain AI-powered security camera systems for personnel detection and incident monitoring.
- Support office printing solutions and display/monitor setups for workstations and meeting rooms.
- Act as initial point of contact for office-related security incidents, coordinating with Security & Governance team.
- Document processes and maintain a knowledge base for internal use.
What You Need to Succeed
- Strong understanding of enterprise networking, Wi-Fi 802.1X authentication, DHCP management, VLAN segmentation, and firewall configuration.
- Experience with PXE-based deployments, preseed/kickstart automation, and golden image maintenance.
- Confident managing Linux, macOS, and Windows environments in an enterprise setting.
- Hands-on experience integrating and managing IoT and access control systems via APIs.
- Proven ability to implement and manage comprehensive IT asset inventories and logistics.
- Ability to diagnose and resolve complex hardware, software, and network issues with minimal supervision.
- A proactive attitude towards security in both physical and digital spaces.
- Ability to work closely with cross-functional teams, including Security, Facilities, and HR.
Nice to Have
- Experience with cloud infrastructure management and integration with on-premises systems.
- Background in network security auditing or penetration testing.
- Knowledge of automation tools like Ansible, Puppet, or Chef.
- Experience with containerization and virtualization technologies.
- Familiarity with ITIL frameworks and service management principles.
The Future We See:
At CloudWalk, the office is not just a workspace — it's a smart hub that embodies the future of hybrid operations:
Zero-touch onboarding for workstations and employees.
AI-driven physical security systems integrated with HR and IT operations.
Intelligent network infrastructure that adapts to real-time needs.
A seamless blend of physical and digital security creating a frictionless yet highly protected environment.
Smart facilities that enhance collaboration while optimizing resource utilization.
Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can read here in Portuguese and here in English.
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The Company
What We Do
We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".
