The Role
Maintains company hardware, software, network infrastructure, firewalls, VPNs, surveillance systems, and access control systems. Installs and configures technology, supports new branch deployments, manages IT purchasing, resolves service tickets, trains employees, applies security protections, and recommends improvements. Coordinates with internal teams to maintain reliable IT operations and resolve technical issues.
Summary Generated by Built In
Hardware and Software Management:
• Maintain and support all company hardware, including PCs, printers, mobiles, and tablets.
• Ensure that all necessary software is installed, updated, and functioning correctly.
• Install new hardware and software, and provide training to employees on their use.
• Oversee the installation of hardware at new sites or branches, ensuring adherence to approved plans and installation guides.
• Manage the purchasing of IT hardware and related needs.
Operational Duties:
• Execute daily operations assignments as per IT department needs.
• Follow established IT procedures to enhance efficiency, streamline workflows, and improve customer satisfaction.
• Implement and maintain IT protection measures, including encryption, secure data storage, and antivirus/malware solutions.
• Suggest potential upgrades and improvements within the IT department.
• Open, track, and close IT tickets, and communicate status and resolutions with supervisors.
Network and Security Maintenance:
• Regularly maintain the network infrastructure to meet ongoing demands.
• Assist in managing firewalls and VPNs to ensure security and effective communication across branches.
• Support the administration of surveillance camera networks, ensuring they are operational and in optimal condition daily.
• Assist with the installation and maintenance of access control systems, coordinating with HR to resolve attendance issues.
Requirements
• Get the appropriate qualification - Bachelor of Computer
• Proficiency in computer programs and the Internet and Office and Oracle.
• Courses (MCSE, CCNA, CCNP, Office, ICDL, AIX, CEH, Cyber Security)
• Computer hardware and software systems and programs
• Computer networks, network administration and network installation
• Computer troubleshooting
• Computer viruses and security
• E-mail and internet programs
• an understanding of the northern economic, cultural and political environment
Benefits
Why Join SMG?
Legacy, Leadership & Vision- Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment.
- Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.
- Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.
- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.
- SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader.
- Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture
- Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation.
Enjoy a comprehensive compensation package designed to support you and your family, including:
- Medical, social, and life insurance
- Pension plan
- Annual salary review and profit-sharing program
- Exclusive discounts on service, spare parts, and branded items
- Fully paid training program
Skills Required
- Bachelor’s degree in Computer Science or a related computer field
- Proficiency with computer programs, the Internet, Microsoft Office, and Oracle
- Knowledge of computer hardware and software systems
- Knowledge of computer networks, network administration, and network installation
- Computer troubleshooting skills
- Knowledge of computer viruses and security
- Knowledge of email and Internet programs
- Understanding of the northern economic, cultural, and political environment
- Relevant courses or certifications such as MCSE, CCNA, CCNP, Office, ICDL, AIX, CEH, or Cyber Security
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The Company
What We Do
SMG Engineering Automotive creates value-driven solutions that enhance safety, performance, and customer satisfaction, acting as the sole agent/distributor for major automotive brands in Egypt.
