The Role
Designs, deploys, monitors, and maintains network infrastructure across multiple client and multi-tenant environments. Administers routing, switching, firewalls, VPNs, wireless systems, Active Directory, DNS, DHCP, and Microsoft platforms. Resolves complex escalated network issues, supports onboarding and migrations, documents infrastructure, consults on upgrades and security, and coordinates remote support with clients, residents, ISPs, and onsite technicians. Provides after-hours and on-call coverage as needed.
Summary Generated by Built In
This is a remote position.
- Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments
- Monitor network performance and proactively resolve issues before they escalate Manage switches, routers, firewalls, access points, and other network hardware
- (Cisco, Ubiquiti, Fortinet, SonicWall, or similar)
- Administer Active Directory, DNS, DHCP, VLANs, and network security policies Perform patching, firmware updates, and lifecycle management of network equipment
- Serve as an escalation point for Tier 1–3 tickets requiring network expertise across multiple client accounts
- Conduct network assessments and provide consulting recommendations on infrastructure upgrades, security posture, and best practices
- Support new client onboarding, including network audits, documentation, and migrations
- Document network diagrams, configurations, and procedures for each client environment
- Design and maintain bulk internet, Wi-Fi, and managed network services for
MDU/property clients
- Troubleshoot resident-facing connectivity issues and coordinate with property management/ISP partners
- Remotely configure, monitor, and support headend equipment, distributed antenna systems, and in-building wireless infrastructure, coordinating with on-site technicians as needed
- Ensure network uptime and service quality across multiple properties
- Provide clear, professional phone and remote support to clients and residents of all technical skill levels
Diagnose and resolve complex, multi-layered technical issues independently
Maintain accurate ticket notes, documentation, and after-hours/on-call coverage as needed
Requirements
5+ years of high-level MSP (or similar multi-client IT services) experience
Extensive hands-on networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless, and network security fundamentals
Strong troubleshooting and problem-solving skills, with the ability to diagnose complex issues under time pressure across all levels (Tier 1 through advanced/escalation-level work)
Comfortable and effective communicating by phone with clients and residents of varying technical backgrounds
Fluent written and spoken English
Experience supporting both business/consulting clients and larger managed infrastructure (e.g., multi-site or multi-tenant environments)
Strong working knowledge of Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and common MSP tools (RMM, PSA/ticketing platforms) — we are a heavily Microsoft-centric environment
Ability to prioritize and manage multiple client environments and competing priorities simultaneously
Skills Required
- 5+ years of high-level MSP or similar multi-client IT services experience
- Extensive hands-on knowledge of routing, switching, VLANs, firewalls, VPNs, wireless networking, and network security fundamentals
- Strong troubleshooting and problem-solving skills for complex issues across Tier 1 through escalation-level work
- Strong client and resident phone communication skills across varying technical backgrounds
- Fluent written and spoken English
- Experience supporting business or consulting clients and multi-site or multi-tenant managed infrastructure
- Strong working knowledge of Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and MSP tools
- Ability to prioritize and manage multiple client environments and competing priorities
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The Company
What We Do
iScale Solutions is a full-service outsourcing company providing staff augmentation, IT services, business process outsourcing, digital marketing, creative solutions, and managed IT support.
