About ICE Consulting:
ICE Consulting is a prominent Managed IT Services provider, established in 1997. We focus on delivering top-tier managed IT and security solutions tailored for small to medium-sized businesses. Our team is passionate about technology and committed to providing exceptional service to help our clients succeed. We invite like-minded professionals to join our growing team as we continue to innovate and excel in the IT industry.
Role Overview:
The IT Manager/Technical Account Manager plays a crucial role at ICE Consulting, acting as the primary liaison between our clients and internal teams. In this position, you'll leverage your technical expertise to understand clients' IT needs, ensuring that their systems are optimized, secure, and effectively supported. You will manage client relationships, oversee the resolution of technical issues, and contribute to project delivery, all while championing client success and satisfaction with our services.
Requirements
Essential Qualifications:
- 6-11 years of experience in IT management or technical account management, preferably in a Managed Service Provider (MSP) environment.
- Bachelor’s Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
- Familiarity with ticketing systems and quotation applications, such as ConnectWise and QuoteWerks.
- Comprehensive understanding of IT infrastructure management, system analysis, and hardware/software systems.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Project, Visio, Outlook) and other relevant tools.
- Exceptional organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced setting.
- Strong decision-making capability and a proactive, positive demeanor.
- Attention to detail and high accuracy in executing job responsibilities.
- Excellent verbal and written communication skills, delivering superior customer service.
- Ability to work collaboratively with clients, internal teams, and external partners.
- Proven ability to thrive under pressure and maintain effective client interactions.
Desirable Traits:
- Established history of building and sustaining client relationships.
- Experience in data analytics, CRM systems, cloud solutions, or digital project management.
- Adaptable and capable of navigating ambiguous situations effectively.
- Background in regulated industries (e.g., Financial Services, Healthcare) is advantageous.
Take the next step in your career with ICE Consulting, where you can make a meaningful difference in our clients' IT experiences!
Top Skills
What We Do
ICE is a leading managed IT solution provider specializing in full-range, vendor-independent managed IT services to small and mid enterprises for over 24 years. 97% CSAT (Client Satisfaction Score) with over 5,000.00 client reviews, customer service is front and center at ICE. Our objective is to be Trusted IT Partner for our clients. We specialize in Cybersecurity and provide 24x7x365 security detection and response services. We are also SOC 2 compliant.
