What we believe
Technology is no longer just an enabler of business strategy. It is the business strategy. And with AI reshaping how companies operate, compete and grow — while rapidly accelerating the pace of change — the stakes have never been higher.
Our role
We’re focused on helping private equity investors and portfolio company leaders drive value creation through technology. In a world where investors deploy trillions annually into software and tech-enabled businesses, we're the team that makes sure the underlying technology actually delivers.
Our approach
The expert judgment of our experienced practitioners is complemented by proven frameworks, tech-enabled solutions, and objective data to help organizations navigate critical technology decisions across diligence, transformation, growth, cybersecurity, AI, and operational execution.
What we value
Everything we do is grounded in five core values: Service. Curiosity. Credibility. Commitment. Creativity.
If you're energized by solving complex technology challenges and helping others succeed in critical moments, you'll fit right in.
Job Role
Key Responsibilities
- Oversee the daily operation of IT systems and services
- Manage and support company issued hardware and SaaS platforms
- Provide escalated user support and ensure that the IT Service Desk is operating effectively
- Manage IT assets effectively throughout their lifecycle
- Support and implement IT projects and initiatives
- Create, maintain and manage technical documentation
- Drive improvements to system performance, reliability, and user experience
- Administer and support managed cloud infrastructure, automations and integrations
- Monitor and maintain cyber security systems
Required Skills
- 2+ years proven success in an IT Manager or senior IT role
- Experience effectively managing external vendor and support provider relationships
- Demonstrated history of prioritizing user requests and projects based on business or user impact
- Must align with the philosophy that IT serves internal customers (i.e., must value excellence in providing internal customer service and find meaning in translating customer feedback into operational improvements)
- Proactive and solutions-oriented mindset
- Strong problem-solving skills with the ability to diagnose and resolve complex issues
- Excellent communication skills, including the ability to explain technical concepts to non-technical users
- Experience fostering stakeholder confidence in the ability of the company's systems to deliver (including rapid recovery from unexpected challenges)
- Clear understanding of how to maintain and update technical documentation
- Ability to excel in a fast-paced, ever-evolving, primarily remote environment
Technical Requirements
- Experience supporting both Windows and Mac environments
- Hands-on experience managing SaaS-based environments including Microsoft 365, Slack, Atlassian and Zoom
- Experience with supporting management of Cloud infrastructure (AWS, Azure, GCP)
- Solid understanding of IT security, identity management, and access controls
- Knowledge of ITIL or similar service management framework experience and formal support ticketing systems (e.g., Jira)
- Technical knowledge of Entra ID and Intune for user and device management
- Familiarity with automation and workflow optimization
- Relevant IT certifications preferred (CompTIA A+, Microsoft Certified, etc.
Skills Required
- 2+ years proven success in an IT Manager or senior IT role
- Experience managing external vendor and support provider relationships
- Strong problem-solving skills with ability to diagnose complex issues
- Excellent communication skills for explaining technical concepts
- Clear understanding of maintaining and updating technical documentation
- Ability to excel in a fast-paced, primarily remote environment
What We Do
Crosslake was founded in 2008 by an original member of Microsoft’s Engineering Excellence team with the intent to help changemakers buy, build and run technology that creates value. Crosslake’s unmatched community of technical practitioners – former CTOs, CIOs, architects and engineers – are skilled at translating technology buzzwords into actionable, business-focused insight. Their seasoned judgement is supported by the patented Corsis® platform, which leverages data from more than 3,500 prior technology M&A transactions to define objective, measurable TechIndicators® that private equity investors and management teams rely upon to deliver strategic value creation initiatives and inform diligence. Learn more at www.crosslaketech.com.
Why Work With Us
Our guiding values Service- Our passion is empowering the success of our clients and colleagues. Curiosity- We believe great advice starts with deep understanding. Credibility- Our expertise is earned and proven. Commitment- It’s our privilege to serve clients in their critical moments. Creativity- We are inspired by the constant pursuit of better.
Gallery
