IT Manager

What We Do:

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

Why Join Network Right:

You’ll get exposure to a multitude of IT systems, build networks and connections, and test and implement the latest and greatest technology. You’ll also be involved in strategic tech stack and project planning. In addition, you’ll be part of a passionate team supporting businesses with offices all around the world. And of course, you’ll be helping companies of all sizes work more efficiently by solving real world IT problems with flexible solutions.

We’re an organization that really cares about its clients and its people, and we demonstrate this every day! We’re a close-knit team working together to build something exceptional/extraordinary. And of course, we’re all technology nerds who love interacting with people!

About This Job:

As an IT Manager, you’ll be in charge of building and scaling client IT infrastructures as well as leading and managing internal team members. You’ll primarily be tasked with clients of all sizes and environments from Mac OS to Windows devices, creating and helping execute IT policies as well as road maps, and defining IT budgets. All while leading your team of technicians to ensure efficient delivery and career growth. You’ll also be collaborating with people at all levels - including business owners and C-level staff - and will be building strong client relationships.

This position is onsite up to 4 days/week, and may require occasional travel to client sites in the New York City Metropolitan area.

What You’ll Do:

• Be final escalation point for your team and client scenarios

• Build and execute IT roadmap planning for your clientele

• Help manage physical assets such as inventory, cable management, and the general workspace

• Manage and support identity providers that govern application access such as Okta and Google Workspace

• Develop and update standards, policies, and procedures as well as best practices documentation in line with compliance requirements

• Help configure automations and tooling especially as it relates to on-boarding and offboarding flows

• Facilitate IT shipments such as on/offboarding packages and equipment

• Manage and support a team of associate IT consultants and IT consultants alike. Ensuring growth and development of the individuals

About You:

• Bachelor's degree in a computing related discipline

• 6+ years of experience in an IT focused role

• 4+ years of experience managing direct reports

• Experience with Mac OS and Windows

• Well organized

• Customer-service oriented with strong communication skills

• Passion for IT as well as building relationships

• Curious, self-starter, collaborative, and adaptable in an ever-changing field

• Experience with management and leading a technical team

Nice To Have:

• Degree with a technology focus

• Certifications such as: CompTIA, Microsoft, Okta and/or AWS

• Experience building out as well as deploying MDMs and SSO/IDP providers

Benefits:

❤️‍🩹 Health Benefits

• 100% covered health, dental and vision insurance for you, 50% for dependents

• Paid Parental Leave

• HSA/FSA eligibility

• Access to a variety of mental health programs

💸 Compensation, Rewards & Recognition

• 401(k) + 4% company matching

• Annual Bonus Program

🌴 Balance

• Flexible Time Off

📚 Learning & Development

• Flexible certification and learning stipends and reimbursements

🤝 Culture

• Biannual company retreats

• Social events

• Wellbeing events and programs

➕ Extras

• Home internet and mobile reimbursement

• Monthly meal stipend

• Commuter benefits

• Onsite meals and snacks

• Dog-friendly office

Interview Plan:

• Round 1

  • Phone call with recruiter

• Round 2

  • 45 min Zoom call w/ IT Manager

• Round 3: Onsite

  • 45 min with Service Manager

  • 45 min with Service Operations Lead

  • 30 min with Senior Client Relations Manager

Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.