IT Manager

About the Opportunity

We are seeking an experienced IT Manager to oversee IT operations, ensuring the security, compliance, and efficiency of Flywheel’s internal technology infrastructure. This role will be responsible formanaging software procurement, IT security, workstation updates, employee onboarding/offboarding processes, and IT support services. 

Environment

We’re highly responsive to customer needs and constantly strive to make a positive contribution to the biomedical and life sciences communities we serve. Team members are recognized and rewarded when advocating for customer success and satisfaction over other concerns. We value self-motivated, creative individuals who work well in a collaborative environment – constantly generating and sharing new ideas and solutions with the team.  

Flywheel has a comprehensive benefits package and encourages a balanced work life and home life. 

Responsibilities

• Oversee all aspects of IT operations, ensuring the reliability and security of Flywheel’s internal technology systems. 
• Manage workstation security, software updates, and patch management to maintain compliance with industry standards (SOC2, HITRUST). 
• Maintain and improve IT processes to enhance operational efficiency, employee productivity, and security posture. 
• Manage software procurement, licensing, and renewals, ensuring cost-effective and compliant use of technology solutions. 
• Maintain an up-to-date inventory of software and hardware assets, tracking their lifecycle and usage. 
• Evaluate and implement new IT tools that improve security, collaboration, and productivity. 
• Lead the IT onboarding process for new employees, ensuring seamless access to workstations, software, and security tools. 
• Manage offboarding procedures, ensuring timely deactivation of accounts, retrieval of company assets, and security compliance. 
• Develop and maintain IT onboarding documentation and training materials. 
• Enforce device security policies, including encryption, endpoint protection, and multi-factor authentication (MFA). 
• Monitor IT systems for vulnerabilities and security threats, implementing proactive solutions to mitigate risks. 
• Ensure compliance with SOC2, HITRUST, and other regulatory requirements related to IT security. 
• Manage the IT help desk, providing timely and effective support for technical issues, hardware/software troubleshooting, and access management. 
• Develop internal IT documentation, FAQs, and self-service resources to improve employee experience. 
• Analyze support requests to identify trends and implement solutions that reduce recurring issues. 
• Comply with company policies, including security, confidentiality, and data protection requirements, to maintain a secure work environment. 

What would make you a great fit

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years in IT management and operations within a midsize enterprise SaaS technology organization.
• Strong understanding of IT security best practices, including endpoint protection, access controls, and compliance frameworks (SOC2, HITRUST).
• Expert level experience with macOS, Windows, and Linux environments.
• Deep hands-on knowledge of cloud-based IT administration (Microsoft 365, Azure, Slack, Atlassian, Gitlab, etc.).
• Experience managing software procurement, IT asset tracking, and vendor relationships.
• Ability to analyze technical issues, implement solutions, and drive continuous improvements.
• Strong verbal and written communication skills, with the ability to work across teams and support technical and non-technical users.

Do you feel like you don't have everything that's listed above? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!

About Us

Flywheel is the leading research data platform that's transforming the way biomedical and imaging data are managed at leading life sciences, clinical, and academic institutions globally.

Flywheel provides a comprehensive research data solution with all the tools needed for curation, imaging processing, machine learning workflows, and secure collaboration. By leveraging cloud scalability and automating research workflows, Flywheel helps organizations scale research data and analysis, improve scientific collaboration, and accelerate discoveries.

Company Values

GO STEADY WITH LEVITY

The alchemy of effective teamwork happens when we each take ownership of both the menial and the magical every day. We’re serious, but never stuffy. We keep our cool under pressure because we assume best intentions and maintain perspective. This allows for true teamwork, with a dash of irreverence.

WORK BETTER TOGETHER 

We are tenacious and united in our pursuit of solving our customers’ biggest challenges, and no challenge is too big. Diverse backgrounds across our team make us more effective as we listen, absorb, collaborate, and iterate to innovate.

FIGURE IT OUT

We’re obsessed with uncovering the why of any given. Having an open mind allows us to be quick to fail and quick to adapt. We relentlessly pursue continual improvement through learning and imagining new possibilities.

GIVE A SHIT

We’re fueled by grit, boundless energy, and a deep belief that we are doing cool shit. We don’t hesitate to stand up and speak out because we trust that through tough, honest discourse we can drive change and make a real difference for our customers and our mission.