The Role
Manage Remidio’s internal IT operations, infrastructure, cloud services, endpoint security, identity management, business applications, asset lifecycle, compliance, and disaster recovery. Lead helpdesk support, cybersecurity incident response, ISO 27001 governance, audits, vendor relationships, IT budgeting, and technology projects. Administer Microsoft 365, Entra ID, cloud platforms, SAP, Zoho applications, MDM, and EDR/XDR tools while mentoring IT staff and partnering with business and regulatory teams.
Summary Generated by Built In
Role : IT Manager
Reporting To : Chief Operating Officer (COO)
Location: Bengaluru (in-office)
Department: Information Technology
About Remidio
Remidio is an innovative, high-growth health-tech company leveraging artificial intelligence (AI) to transform global eye care. Our AI-powered ophthalmic solutions enable accessible, early disease detection and clinical decision support, improving patient outcomes worldwide. By combining cutting-edge medical hardware, proprietary AI models, and robust cloud infrastructure, Remidio is bridging the gap between advanced ophthalmology and scalable point-of-care screening.
Role Overview
We are seeking a proactive, highly capable IT Manager to lead and elevate Remidio’s internal IT operations, enterprise infrastructure, endpoint security, business applications, and IT governance.
As a key partner to business operations and product security, you will ensure our IT infrastructure is secure, resilient, cost-optimized, and fully compliant with global data privacy and medical device security standards. This role requires a hands-on technical leader who can balance day-to-day user support with strategic IT governance, enterprise application management, and regulatory readiness.
Key Responsibilities
1. IT Operations & Enterprise Infrastructure
- Daily Support & SLAs: Oversee internal end-user support (IT ticketing, helpdesk operations, incident response) ensuring high customer satisfaction and strict SLA compliance.
- Network & Hardware Management: Maintain secure, high-availability corporate networks (firewalls, Wi-Fi, VPNs, switches), servers, NAS storage, and office connectivity.
- Cloud Infrastructure: Administer corporate cloud service accounts, storage, and billing environments (e.g., Google Cloud, AWS, Microsoft Azure).
- AI & High-Performance Compute Support: Ensure smooth deployment, maintenance, and allocation of high-performance endpoints/workstations utilized by AI/ML and engineering teams.
2. Cybersecurity & Endpoint Security
- Endpoint Protection & MDM: Administer modern Endpoint Detection & Response (EDR/XDR) platforms and Mobile Device Management (MDM) tools. Enforce strict device enrollment, full-disk encryption, automated patching, application whitelisting, and remote wipe capabilities.
- Email & Phishing Security: Oversee email security protocols (SPF/DKIM/DMARC), anti-spam/anti-phishing measures, and automated threat monitoring.
- Incident Management: Serve as the first line of defense for internal IT security incidents, leading investigation, containment, remediation, and root-cause analysis.
- Security Ownership: Collaborate closely with the Product & Software Security teams to maintain clear boundary definitions between corporate IT infrastructure and product production environments.
3. Identity Management, M365 & Asset Lifecycle
- Identity & Access Management (IAM): Administer Microsoft 365 / Entra ID (Azure AD), enforcing Least Privilege Access, Multi-Factor Authentication (MFA), Single Sign-On (SSO), and conducting quarterly access reviews.
- User Lifecycle Management: Manage automated, seamless employee onboarding and offboarding workflows (user provisioning, role-based access assignment, immediate access revocation).
- Asset Management: Oversee the complete lifecycle of corporate IT assets—procurement, hardware inventory tracking, maintenance, recycling, and secure device retrieval during offboarding.
- SaaS & Software Subscriptions: Audit, track, and optimize software licenses across all business applications to eliminate redundant tools and control costs.
4. Information Security, Compliance & Governance
- ISO 27001 & Compliance: Maintain internal IT security controls, policies, risk registers, and audit evidence for ISO 27001:2022.
- Regulatory Alignment: Support cross-functional teams in meeting compliance standards for health tech and data privacy regulations, including HIPAA, GDPR, DPDP Act 2023, and ISO 13485 (where corporate IT touches medical device data flows).
- Audits & Documentation: Lead internal and third-party IT audit readiness, maintaining up-to-date IT policies, disaster recovery plans, and SOPs.
- Security Awareness Training: Design and execute mandatory cybersecurity awareness programs, phishing simulations, and data hygiene training for all employees.
5. Business Applications & Business Continuity
- ERP & CRM Administration: Administer and support enterprise business systems, including SAP, Zoho CRM Plus, and integrated SaaS tools (role mapping, workflows, system stability, and vendor escalation).
- Disaster Recovery (DR) & Backups: Establish, maintain, and regularly test automated backup strategies and Disaster Recovery plans to ensure business continuity across critical data and platforms.
6. Vendor, Budget & Project Management
- Vendor & Contract Management: Manage relationships with ISPs, hardware suppliers, software vendors, and external IT contractors. Negotiate renewals, contracts, and enforce SLAs.
- Budget Optimization: Monitor IT expenditures and cloud billing to identify opportunities for consolidation and cost savings.
- IT Projects: Lead major IT initiatives (e.g., system migrations, network upgrades, security stack implementations) on time and within budget.
7. Leadership & Team Governance
- Mentorship & Growth: Lead, mentor, and build a high-performing IT team (direct reports or external vendors), fostering a service-oriented and security-minded culture.
- Cross-Functional Collaboration: Partner with HR, Finance, Software Engineering, Quality & Regulatory, and Sales to translate business requirements into efficient IT solutions.
Core Skills & Qualifications Required
- Experience: 6–10+ years of experience in IT operations, infrastructure administration, and information security, with at least 2–3 years in a supervisory or management role.
- Identity & Cloud: Deep experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Google Workspace, and cloud platforms (GCP, AWS, or Azure).
- Endpoint & Security Tech: Hands-on mastery of MDM solutions (e.g., Microsoft Intune, Jamf, Kandji), EDR/XDR platforms, firewalls/VPNs, and email security gateways.
- Compliance & Governance: Solid working knowledge of ISO 27001:2022 requirements, risk management, and cybersecurity frameworks.
- Enterprise Applications: Proven experience administering platforms such as SAP and Zoho Suite (Zoho CRM, Desk, People).
- Communication: Excellent verbal and written communication skills with the ability to translate technical security concepts to non-technical business leaders.
Preferred
- Industry Experience: Prior experience in Health-Tech, MedTech, Biotech, Medical Devices, or Life Sciences environments.
- Regulatory Familiarity: Understanding of health data privacy frameworks (HIPAA, GDPR, DPDP Act 2023) and medical device standards (ISO 13485).
- Certifications: Industry-recognized certifications such as CISM, CISSP, CRISC, CompTIA Security+, MCSE, or ISO 27001 Lead Implementer/Auditor.
- Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field.
Skills Required
- 6–10+ years of experience in IT operations, infrastructure administration, and information security
- 2–3 years of supervisory or IT management experience
- Deep experience administering Microsoft 365, Microsoft Entra ID, Google Workspace, and GCP, AWS, or Azure
- Hands-on experience with MDM solutions such as Microsoft Intune, Jamf, or Kandji
- Experience with EDR/XDR platforms, firewalls, VPNs, and email security gateways
- Working knowledge of ISO 27001:2022, risk management, and cybersecurity frameworks
- Experience administering SAP and Zoho Suite applications
- Excellent verbal and written communication skills, including explaining technical security concepts to non-technical leaders
- Prior experience in health-tech, MedTech, biotech, medical devices, or life sciences
- Understanding of HIPAA, GDPR, DPDP Act 2023, and ISO 13485
- CISM, CISSP, CRISC, CompTIA Security+, MCSE, or ISO 27001 Lead Implementer/Auditor certification
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field
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The Company
What We Do
Remidio is an innovative ISO 13485 certified medical device company that seeks to create Healthcare Access by combining the simplicity of product design with cutting edge technology and sustainable business model innovations. Remidio uses principles of Design Thinking and involves key stakeholders during the product development process – clinicians, patients, and health workers, with a view to designing product solutions that are simple to use, clinically relevant, reliable, and scalable. Remidio’s CE marked and FDA 510k registered retinal imaging devices have helped screen and impact more than 7.5 million patients in 15 countries globally, as a result of increased access provided by the ease of use and affordability of Remidio’s patented optics on the smartphone platform.
