IT Manager

Why a Career at Superheat?

Looking for a smart career choice? Superheat's commitment to advancing heat treatment is in our people. 
We are always looking for talented, innovative, and enthusiastic individuals to support the clients we serve and share our passion to continually push the industry. 

We are currently seeking an experienced IT Manager to join our team in Kincardine. This role is responsible for overseeing and advancing Superheat's IT operations to ensure systems are reliable, secure, and aligned with business strategy. This role will work closely with senior management to drive innovation, manage infrastructure, and lead the IT team in supporting the organization's evolving technology needs.

Key Responsibilities:

• Lead, supervise, and support day-to-day activities of the IT team, including performance management, coaching, training, and development
• Provide technical leadership and serve as a mentor and subject-matter expert across IT initiatives and projects
• Plan, develop, implement, and maintain the organization’s technology infrastructure
• Oversee installation, configuration, testing, maintenance, and performance of servers, operating systems, and network infrastructure
• Administer and maintain systems including SAN and network hardware, Microsoft Hyper-V, Microsoft Windows Server (Enterprise & Standard), Microsoft SQL Server, Office 365 / Azure, Microsoft Teams Phone and VoIP/SIP/PBX services, Sophos and other security hardware and software, SSL certificates and DNS services
• Manage system automation, performance optimization, security controls, backups, disaster recovery, and failure analysis
• Oversee Identity and Access Management (IAM), IT Service Management (ITSM), and security frameworks to ensure compliance
• Maintain LAN, WAN, VPN, and internet connectivity, providing troubleshooting and support as required
• Create and maintain systems documentation, procedures, and technical standards
• Coordinate hiring of Network Support Technicians in partnership with Human Resources
• Conduct staff evaluations, manage performance concerns, and address disciplinary matters in consultation with Human Resources
• Ensure IT staff are adhering to established procedures and best practices
• Manage vendor relationships, procurement, licensing, and contracts for hardware, software, and IT services
• Oversee software license management, data backup and replication, web servers, network security, servers, UPS systems, and peripheral equipment
• Participate in after-hours or on-call support as needed

What You Bring

• Expert-level technical knowledge across enterprise IT environments
• Strong analytical and troubleshooting abilities for complex technical issues
• Demonstrated experience with Microsoft server technologies and cloud platforms
• Solid understanding of networking, VPNs, and security best practices
• Proven leadership, communication, and organizational skills
• Ability to think strategically and creatively to improve systems and processes
• Comfortable working independently while collaborating across departments

Qualifications

• Minimum 5 years of experience in a senior IT or IT leadership role
• Post-secondary diploma or degree in Information Technology or a related field (preferred)
• Industry-recognized Microsoft certification or equivalent experience
• Extensive experience implementing and supporting Microsoft Server products
• Experience with enterprise security frameworks, compliance, and infrastructure management

This posting is for an existing vacancy.

We are an Equal Employment Opportunity Employer. Superheat will not discriminate in any of our employment practices based on race, religion, gender, gender identity, disability, national origin, age, or any other legally protected status. Accommodations are available on request for candidates taking part in the selection process and upon hire.

Any information you provide in the course of your application to our company will not be shared with any person or agency outside of Superheat FGH and will only be used as it pertains to possible employment here.