IT Manager

Location: Onsite – San Antonio, Texas

Reports To: Director of Regional IT Support

Position Summary

We are seeking an experienced and strategic IT Manager to provide leadership for our technology operations at our new San Antonio, Texas manufacturing facility. In this role, you will lead the on-site IT team, own IT strategy and execution for the San Antonio location, and ensure the delivery of reliable, secure, and scalable technology services that advance business objectives.

This position requires deep technical expertise, strong people leadership, and business acumen to drive site-level IT operations while contributing to global IT strategy. The IT Manager will act as a key advisor to San Antonio business leaders and an active voice within the broader IT leadership team.

Key Responsibilities

• Lead, develop, and mentor IT Support Leads and individual contributors at the San Antonio facility, fostering a high-performance culture of collaboration, accountability, and continuous improvement.
• Oversee all site IT operations, including local infrastructure, end-user support, systems administration, and security.
• Serve as the senior escalation point for complex technical issues and critical incidents at the San Antonio site, ensuring swift resolution and root cause analysis to prevent recurrence.
• Develop and manage the site IT budget, ensuring cost-effective resource allocation and vendor management.
• Build trusted partnerships with senior business leaders at the San Antonio facility to align technology investments with strategic priorities and drive measurable business outcomes.
• Ensure compliance with corporate IT policies, security standards, and regulatory requirements at the San Antonio site.
• Drive site IT projects from planning through implementation, coordinating with global IT teams as needed.
• Establish and monitor key performance indicators (KPIs) to measure service delivery, team performance, and operational efficiency.
• Manage relationships with local vendors, service providers, and contractors.
• Oversee hardware and software lifecycle management, including procurement, deployment, and retirement.
• Play a leading role in shaping IT strategies, policies, and standards for the San Antonio site, while representing site needs and perspectives within the broader global IT organization.
• Own and continuously improve business continuity and disaster recovery plans for the San Antonio site, ensuring they are regularly tested, updated, and aligned with enterprise risk standards.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience).
• 10+ years of progressive experience in IT, including 5+ years in a senior leadership or people management role.
• Proven experience managing IT teams, ideally in a manufacturing or plant environment.
• Strong technical background in enterprise infrastructure, networking, cloud services, and security.
• Experience with IT service management frameworks (ITIL) and ticketing systems (e.g., ServiceNow, Jira Service Management).
• Demonstrated ability to manage budgets, vendors, and contracts.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Experience with compliance and regulatory requirements relevant to U.S. operations.

Preferred Qualifications

• ITIL, PMP, or other relevant certifications.
• Experience in a multi-national or distributed organization.
• Experience in a manufacturing or industrial environment is a plus.

Job Location

This position is on-site at our new San Antonio, Texas, manufacturing facility. Occasional travel to other IEM sites may be required for infrastructure projects and operational initiatives.