Overview
We are seeking a highly organized, technical, and detail-oriented IT Manager to oversee and optimize our dealership's technology infrastructure. In this role, you will serve as the primary administrator of the company’sr CDK Dealer Management System (DMS), leading our application IT help desk, and managing critical data reporting across all departments.
The ideal candidate bridges the gap between technical IT solutions and automotive operations, ensuring maximum uptime and data-driven insights for leadership.
Responsibilities
1. CDK DMS Administration & Management
● Serve as the primary system administrator and subject matter expert (SME) for the CDK Drive platform.
● Manage user access, security permissions, and employee onboarding/offboarding within CDK.
● Troubleshoot CDK system errors, coordinate with CDK support for high-level technical issues, and oversee system updates.
● Train dealership staff on CDK best practices to improve cross-departmental efficiency. 2. Report Management & Business Intelligence
● Build, maintain, and extract customized reports from CDK and third-party applications. ● Design and distribute scheduled data reports to executive management and department heads
● Ensure data integrity and accuracy across all generated reports.
3. Help Desk
● Manage the dealership’s application IT help desk, ensuring employee technical issues are resolved promptly.
● Maintain dealership hardware, including PCs, tablets, barcode scanners, receipt printers, and network peripherals.
● Coordinate with external IT vendors or corporate IT groups.
Qualifications & Skills
● 5–8 years of experience in IT systems management, ideally within an automotive dealership environment.
● DMS Expertise: Hands-on experience with CDK Global (CDK Drive) or comparable applications
● Reporting Skills: Strong proficiency in Excel
● Problem Solving: Proven ability to manage a fast-paced help desk environment and prioritize urgent operational issues.
Skills Required
- 5–8 years of experience in IT systems management
- Hands-on experience with CDK Global CDK Drive or comparable dealer management applications
- Strong proficiency in Microsoft Excel
- Ability to manage a fast-paced help desk and prioritize urgent operational issues
- Experience in an automotive dealership environment
What We Do
Zoho is a privately held software company that develops a broad suite of cloud-based business applications. Its more than 55 products support sales and marketing, customer relationship management, project management, collaboration, finance, accounting, recruitment, and human resources. The company focuses on helping organizations of all sizes improve productivity and streamline operations, while emphasizing integrated tools, customer satisfaction, data security, and privacy.
