The Role
Manages IT infrastructure, cloud services, networks, servers, cybersecurity, identity management, helpdesk operations, IT assets, vendors, and service delivery. Ensures system availability, business continuity, compliance, patching, audits, and security standards. Develops IT policies and documentation, administers Microsoft 365 and Active Directory, supports business applications, and leads incident, change, and disaster recovery processes.
Summary Generated by Built In
Experience: 10+ Years
Key Skills:
• IT Governance & Compliance
• Budgeting & Asset Management
• IT Infrastructure Management
• IT Operations & Service Delivery
• Network & Server Administration
• Cloud Technologies (Microsoft 365, Azure, AWS)
• Cybersecurity & Risk Management
• ITSM & ITIL Practices
• Incident & Change Management
• Active Directory & Identity Management
• Vendor & Stakeholder Management
Good to have
Process Oriented
Certified in Microsoft Security (SC-300 / SC-200)
ISO 27001 Lead Implementer
Skills & Responsibilities:
• Manage and maintain IT infrastructure, including servers, networks, firewalls, and cloud services.
• Ensure high system availability, data security, and business continuity through effective backup and disaster recovery practices.
• Oversee helpdesk operations and ensure timely resolution of user issues within agreed SLAs.
• Administer Microsoft 365 / email systems, user access controls, Active Directory, and endpoint security.
• Monitor network performance, internet connectivity, VPNs, and security configurations.
• Manage IT assets, software licenses, and ensure compliance with organizational policies.
• Coordinate with external vendors, service providers, and ISPs for support and procurement.
• Develop and implement IT policies, SOPs, and security standards.
• Support business applications (ERP/CRM/Service tools) and recommend technology improvements.
• Maintain documentation of IT systems, configurations, and processes.
• Ensure periodic audits, patch management, and cybersecurity best practices are followed.
Qualification
Bachelor’s degree in information technology, Computer Science, or related field.
Certification
ITIL, Microsoft, Cisco, or equivalent.
Skills Required
- 10+ years of IT experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- ITIL, Microsoft, Cisco, or equivalent certification
- Experience with IT governance and compliance
- Experience managing IT infrastructure, networks, servers, firewalls, and cloud services
- Experience with IT operations, service delivery, and ITSM practices
- Experience with Microsoft 365, Azure, AWS, Active Directory, and identity management
- Experience with cybersecurity, risk management, incident management, and change management
- Microsoft Security certification SC-300 or SC-200
- ISO 27001 Lead Implementer certification
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The Company
What We Do
NGenious Solutions is an information technology and digital transformation services company that helps enterprises modernize systems, workflows, data layers, and digital experiences. It provides consulting and implementation across Microsoft business applications, ServiceNow enterprise service management, cloud platforms, analytics, AI and automation, workflow solutions, custom application development, and managed support. The company serves organizations seeking connected, scalable digital operations and improved efficiency.
