As Manager Unified Commerce you are accountable for the technology behind every customer interaction: webshop, app, stores, order management, marketplaces, and loyalty and CRM. You set the direction, make the calls on priorities together with business stakeholders, and build a team that owns its products end to end. You don't need to be the one with all the answers. You need to create a team that doesn't depend on you having them.
You report to the Head of IT Service Delivery and together with the domain managers for Technology Enablement, Supply Chain & Finance and Business Enablement, you are part of the Service Delivery leadership team.
What you'll do
- Lead a team. You will coach and develop your team of around 20fte (direct + indirect reports). Your team includes Product Owners, Developers, Business Analysts, Application Specialists and an Agilist. You support your digital development team in implementing agentic agile ways of working, using AI agents to accelerate delivery while keeping clear human ownership of priorities, quality and outcomes. You give your team clear goals and real mandate, and you hold them accountable for outcomes, not activity.
- Land the Unified Commerce transformation. You make sure the EVA implementation delivers what the business needs, as the old landscape (Cowhills, SFCC, OIL, Clientele, Intersolve) is phased out. You make sure we end up simpler than we started.
- Move from reactive to product-led. You shift the domain from ticket-driven support to product roadmaps that follow business value. You bring the business to the table early.
- Be the partner for the business. You're the counterpart for eCommerce, Retail, CRM/Loyalty, Customer Service, and Marketplaces. You align priorities across them and the strategic Hunkemöller priorities and have trade-off conversations.
- Run a stable, measurable operation. You make sure the right processes, monitoring and KPIs are in place so the platforms are reliable. You automate workflows where possible to improve operations. You step in on the escalations that need you, and let the team handle the rest.
- Manage partners and costs. You own the domain budget and the relationships with key partners (among others New Black, Adyen, Bloomreach, Tradebyte). You steer on value, KPIs and commercial terms.
Who you are
- You have a minimum of 7 years of experience leading technology teams in an agile omnichannel retail environment. Ideally that includes a platform transformation such as OMS, POS or commerce.
- You get results through people. Your team would describe you as someone who gives ownership and coaches.
- You understand how modern commerce landscapes fit together (composable, headless, APIs, SaaS). You're comfortable talking architecture without needing to be the architect.
- You think in products and business outcomes, and you know how to turn a backlog of requests into a roadmap people believe in.
- You're commercially sharp with vendors and credible with senior business stakeholders.
- You communicate clearly in English; Dutch is a plus.
What we offer
- 25 days of annual leave, with the option to buy or sell up to 4 additional days
- Hybrid work model, combining office and remote working
- Possibility to work from abroad for up to 2 weeks per year
- An international work environment, working with teams across different countries
- Travel allowance to support commuting costs
- Access to the Hunkemöller Academy for professional development
- 25% employee discount on all Hunkemöller products
Please note: We take care of our recruitment directly at Hunkemöller. For this reason, we kindly ask agencies not to reach out, and applications sent by email cannot be considered. If you’re interested in this role, we’d love to receive your application via our official career channels.
Skills Required
- At least 7 years of experience leading technology teams in an agile omnichannel retail environment
- Experience with modern commerce landscapes, including composable, headless, API-based, and SaaS technologies
- Ability to lead product-oriented technology delivery and translate business requests into roadmaps
- Experience managing vendors, commercial relationships, budgets, and senior business stakeholders
- Strong English communication skills
- Experience with a platform transformation such as OMS, POS, or commerce
- Dutch language skills
What We Do
Hunkemöller is committed to being a much-loved, social, and inclusive brand. We take pride in creating an environment where people not only love to work but also become true brand ambassadors. Our purpose and values have undergone a transformation, our purpose is to inspire and empower women to be their most beautiful and authentic selves, together we lift each other up! Our values emphasize what we hold as fundamental to our brand identity: Empowering, Playful, In-touch, Inclusive, Inspiring, and Responsible. With these principles we are shaping our culture, steering our actions and aligning with our expanding dedication to setting industry benchmarks in inclusivity and responsibility through innovative and sustainable initiatives. With a robust presence spanning over 900 stores across 15 countries, we are on a trajectory of continuous growth. Our commitment to World-Class service is not just a promise but a reflection of our ethos, extending seamlessly across channels and locations, including our upcoming opening of our state-of-the-art Distribution Center in Almere, aimed at stream-lining productivity, and boosting efficiency for our customers. Hunkemöller proudly holds the prestigious title of TOP EMPLOYER in the Netherlands for 2024, marking seven consecutive years of winning, while Germany maintains a 5-year streak. In Denmark, we are back-to-back winners for the 2nd year, a testament to our unwavering commitment to our people and the utmost care we invest in our employees
