IT Manager- Site Support Analyst

Description
What You'll Do:
In this leadership role you will provide technical mentorship and expertise to other team members regarding requests, ongoing maintenance, and incident management. You will be responsible for supporting IT systems and/or applications. You will act as an expert within the field's concepts, practices, and procedures. We will rely on your extensive experience and judgment to plan and accomplish goals. You will lead and direct the work of others.
You will understand the key IT Operations functions and processes and how the existing and new processes will improve business results. Educate and mentor the technical team in the use of appropriate standardized operational methods.
Lead a team delivering comprehensive onsite IT support across one or more manufacturing plants, covering applications, server hosting, client hardware, storage systems, networking, communications, and databases.
Deliver 24/7 onsite IT support to your assigned plants, ensuring continuous operational uptime.
Support end-users at all levels, providing responsive and effective technical assistance.
Oversee triage and resolution of all IT incidents, ensuring minimal disruption to operations.
Coordinate and implement IT changes, ensuring alignment with plant schedules and operational priorities.
Manage the lifecycle of IT service requests, from initiation to closure, maintaining all service level agreements.
Manage data center operations and ensure compliance with organizational standards.
Maintain and support a wide range of IT assets including printers, notebooks, desktops, mobile devices, in-plant radios, scanners, tablets, network infrastructure, and virtual and physical hosting environments.
Oversee IT device provisioning, maintenance, and refresh cycles to ensure optimal performance and reliability.
Act as the single point of contact (SPOC) and business liaison to centralized IT functions including applications, servers, storage, networking, end-user computing, and deployment teams.
Provide IT support for manufacturing launches, ensuring seamless technology integration and readiness.
Coordinate IT project execution, collaborating with cross-functional teams to meet project goals.
Oversee client patching activities to maintain security and system integrity.
Provide IT support for Just-in-Time (JIT) supplier operations, ensuring timely and reliable technology services.
What You'll Need:

• Bachelors degree (or higher) in relevant discipline
• 10 + years of IT experience
• Previous leadership or supervisory experience
• Manufacturing experience
• Experience in supporting comprehensive LAN, WAN, and WLAN environments.
• CCNA
• Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
• Good Windows PC and peripheral support skills
• Experienced understanding of LAN/WAN concepts
• Experienced understanding of wireless communication
• Experienced IT Security knowledge
• Applies sound skill, experience, and judgment to troubleshoot reported issues
• Experienced with Cisco routers, switches, and wireless access points
• Experienced with Layer 1-4 Switching and Routing troubleshooting skills
• Experienced with wireless systems
• Experienced with IT Security implementations
• Experienced with networking tools
• Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
• Experienced with data, video, and voice services

This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.
This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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