IT Manager Network Communications

Summary

Plan, organize, lead, and manage staff and overall network operations to ensure the stable operation of the organization’s IT network infrastructure to meet current and future business requirements. This includes developing, maintaining, supporting, and optimizing key functional areas to include network (voice, data, video, contact center) communication infrastructure and services, and the network infrastructure within the primary and backup data center environments.  The IT Network Manager will also schedule and direct activities to resolve telecommunications services problems in a prompt and effective manner.   

Responsibilities

Strategy & Planning

• Design and implement short and long-term strategic plans to ensure network infrastructure capacity and capabilities meet existing and future requirements.
• Develop, implement, maintain, and enforce policies, procedures, and associated training plans for the network infrastructure design, security, and administration. Ensure compliance with regulatory and legal requirements, and other relevant industry best practices.    
• Participate in the development of IT strategies in collaboration with bank and IT senior management. Conduct research and make recommendations on products, services, protocols, and standards in support of all network infrastructure procurement and development efforts.
• In conjunction with the Manager of IT Service Support, establish service level agreements with business units for customer and employee-facing IT services.

 Procurement & Implementation

• Prepare RFPs and contracts, scope of work reports, and implementation project and support documentation for network infrastructure projects and associated efforts.
• Negotiate with vendors, outsourcers, and contractors to secure appropriate network equipment and service support.
• Plan and deploy appropriate network security measures in conjunction with the Chief Information Security Officer and team. Ensure that all network infrastructure meets the appropriate security best practices and policies. 

Operational Management

• Lead and develop the network team’s talent and expertise to strengthen the support levels provided by the team.
• Lead and deploy appropriate network equipment to support the conference room technology and strategy.
• Lead continual network assessments to ensure appropriate the appropriate bandwidth and latency can support critical bank applications.
• Manage and set priorities for the design, maintenance, development, and evaluation of all network infrastructure systems.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Establish standards for training and education regarding the network infrastructure equipment in place within the environment.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Test and monitor the network performance and provide quantitative performance statistics, KPI measurements, and reports to demonstrate operational effectiveness, compliance with standards and objectives, and to manage capacity.
• Manage operational costs and conduct near and long-term financial capital and expense forecasts for expanded functionality/user base.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent to the network infrastructure activities.
• Practice IT asset management, including maintenance of component inventory and related documentation.

Other

• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned. 

Compensation & Benefits  

The IT Network Communications Manager position pays a minimum of $145,000.

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

 This position will remain open until a qualified applicant is hired.

Skills

• Knowledge of functionality, architecture, and processes of Cisco technology including Cisco ACI is preferred. 
• Knowledge to develop project cost estimates and manage the budget of a project.  Experience developing and managing an IT departmental budget.  Must have the capability to manage multiple simultaneous projects and verify the quality of infrastructure solutions implemented by associates and vendors.
• Strong written and verbal communication skills.  Must have the ability to explain complex concepts to both technical and non-technical audiences.
• Working knowledge of ITIL and experience implementing ITIL processes.  
• Ensure appropriate availability and support during non-business hours to provide support for escalation of network operational issues. 

Education & Experience

• Bachelor’s degree in computer/electrical engineering, Information Technology or related field is preferred. 
• Minimum 10 years business experience, with 5 or more years in the management and design of Network infrastructure. 
• Demonstrated experience in network operations, cloud, engineering, security, and leadership preferred. 
• Previous experience in banking and/or financial services is preferred.   

 Physical Requirements (section to be completed by HR)

The work environment is typical of a standard office or retail banking setting.  The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment.  Reaching may be required involving the ability to move arms in any direction.  Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad.  The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required.  Position requires lifting and/or the exerting of up to 10 pounds of force.