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JOB SUMMARY
This role manages the day-to-day IT delivery of the “Lean & Operational Excellence Applications” portfolio – one of four application towers within Jabil’s Global Applications organization. The IT Manager reports to the IT Director, Global Applications, and is accountable for keeping approximately 30 applications running well for the sites and functions that use them: incident and service request performance, application lifecycle and releases, compliance, and the quality of work delivered by internal specialists and contracted partner resources.
This is a hands-on management role within a defined portfolio. Enterprise IT strategy, architecture standards and vendor contracts are set elsewhere in the organization; the IT Manager works within them and contributes the tower’s input. The role suits an experienced application delivery, support or implementation lead who wants to own a portfolio end-to-end, or a current IT manager looking for a well-scoped portfolio in a global manufacturing environment. It is not a role that sets enterprise direction or manages managers.
SCOPE AT A GLANCE
Portfolio: approximately 30 Lean & Operational Excellence applications, deployed across Jabil sites
Team: a compact internal team of Technical Application Owners, Product Owners and a solution & intake specialist, plus a similar number of contracted partner resources (scaled up/ down based on delivery demand)
Reports to: IT Director, Global Applications
Peers: three other application tower managers within Global Applications
ESSENTIAL DUTIES AND RESPONSIBILITIES
Run day-to-day IT delivery for the applications in the Lean & Operational Excellence tower – incidents, service requests, bug fixes – against agreed service levels
Monitor the tower’s ticket queue and produce the weekly delivery reporting; identify recurring issues and drive them to root-cause resolution rather than repeat rework
Own change and release coordination for the tower’s applications, minimizing operational disruption and keeping records audit-ready
Ensure application stability, performance, availability and compliance in a regulated manufacturing environment (GxP where applicable)
Plan and execute application lifecycle work – upgrades, patching, version currency, and retirement of applications that no longer earn their place in the portfolio
Work with business stakeholders, Technical Application Owners and Product Owners to capture enhancement demand, size it, and shape it into clearly defined, costed work packages
Hand approved demands to the delivery team best suited to the work – internal development teams or contracted partners – and hold them to scope, timeline and quality
Track the tower’s run costs and contracted service spend against the budget set by the IT Director; flag variances and capacity constraints early
Provide the cost, effort and dependency inputs needed for business cases prepared by the IT Director or project sponsors
Act as the working-level IT contact for Lean & Operational Excellence applications for site, regional and global process owners, translating between operational excellence language and application delivery
Execute the tower roadmap agreed with the IT Director, global process owners, as well as internal customers and stakeholders, and contribute the tower’s input into it
Work within Jabil’s enterprise architecture, security, infrastructure and compliance standards, partnering with those teams on the tower’s applications
Lead, coach and develop the tower’s internal team; set priorities, work schedules and performance expectations, and build the capabilities the portfolio needs
Manage the day-to-day performance of contracted external resources working on the tower’s applications; escalate commercial and contractual matters to the IT Director and vendor management
Select, develop and evaluate internal and external personnel to keep the tower properly staffed and skilled
Demonstrate a commitment to customer/ business service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making business issues a priority
Understand and work within the global IT strategic direction
Support internal and external audits with evidence, corrective actions, and closure of system non-conformances
Enforce and follow all applicable procedures and policies within IT and the company
Adhere to all safety and health rules and regulations associated with this position and as directed by leadership
May perform other duties and responsibilities as assigned
JOB QUALIFICATIONS & KNOWLEDGE REQUIREMENTS
Hands-on experience running or supporting a portfolio of business applications in a multi-site manufacturing environment
Practical ITIL working knowledge – incident, problem, change and release management as daily practice, and use of globally, regionally or site-defined processes
Ability to size and scope enhancement requests: effort, cost, dependencies, and what can safely be deferred
Experience working with Lean, continuous improvement or operational excellence processes and the applications that support them (e.g. kaizen and CI tracking, material review, corrective action, shop-floor improvement tooling) is a strong plus
Familiarity with regulated/ GxP environments, validated systems and manufacturing operations
Experience managing contracted or outsourced resources against service levels and statements of work, including a working understanding of software licensing and service contracts
Previous experience in a matrix or shared-service/ CoE structure preferred
Ability to work effectively across time zones and under changing priorities and deadlines, including re-sequencing or declining work when capacity is committed
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor’s Degree in Computer Science, Information Technology, Engineering or a related field
6 to 8 years of experience in IT application delivery, support or implementation in a relevant IT position, including at least 3 years leading a team (direct reports and/ or a delivery team)
ITIL Foundation Certification preferred
Fluent English; additional languages an advantage
Or an equivalent combination of education, training or experience
WORKING CONDITIONS
Regular business hours, with occasional out-of-hours involvement for releases, cutovers and major incidents across global time zones
Travel requirements: Domestic and/ or International, up to 20%.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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Skills Required
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- 6 to 8 years of experience in IT application delivery, support, or implementation
- At least 3 years leading a team, including direct reports or delivery teams
- Hands-on experience managing or supporting business application portfolios in a multi-site manufacturing environment
- Practical ITIL knowledge covering incident, problem, change, and release management
- Ability to size and scope enhancement requests, including effort, cost, dependencies, and prioritization
- Experience managing contracted or outsourced resources against service levels and statements of work
- Working understanding of software licensing and service contracts
- Ability to work across time zones and manage changing priorities and deadlines
- Experience with Lean, continuous improvement, or operational excellence processes and supporting applications
- Familiarity with regulated or GxP environments, validated systems, and manufacturing operations
- Experience in a matrix, shared-services, or center-of-excellence structure
- ITIL Foundation Certification
- Fluent English
- Additional language proficiency
Jabil Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jabil and has not been reviewed or approved by Jabil.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, vision, prescription coverage, and HRA/HSA plan options appearing consistently across role materials. Wellbeing support is also included via EAP access and additional wellbeing-oriented time such as mental-health days in some U.S. postings.
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Retirement Support — Retirement offerings include a 401(k) with company match and an Employee Stock Purchase Plan, which together strengthen long-term savings potential. Additional financial upside is supported in some roles through profit sharing and performance/quarterly bonus structures.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle add-ons extend beyond core insurance, including tuition reimbursement, commuter benefits, pet insurance, adoption assistance, and employee assistance resources. Community-oriented benefits such as a paid Day of Service can add perceived non-cash value alongside standard rewards.
Jabil Insights
What We Do
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
