IT Manager - Infrastructure and Support

Description

The IT Manager will be responsible for managing our IT infrastructure, developing and implementing technology strategies, and ensuring the smooth operation of our IT systems. They will play a crucial role in aligning technology solutions with business objectives, managing IT projects, and supporting the needs of the organization. This position requires a strong technical background, excellent leadership skills, and the ability to effectively collaborate with cross-functional teams.

Qualifications: 

· Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience. Additional certifications (e.g., ITIL, PMP) are a plus.

· 8 or more years of progressive IT, managing and supporting IT systems and infrastructure. 3 or more years of management responsibilities preferred.

· In-depth knowledge of IT infrastructure, systems administration, network architecture, and cybersecurity principles.

· Experience in managing IT projects and leading cross-functional teams.

· Familiarity with IT governance frameworks, compliance requirements, and data privacy regulations.

· Strong problem-solving and analytical skills, with the ability to assess complex IT challenges and develop effective solutions.

· Excellent leadership and communication skills, with the ability to collaborate with stakeholders at all levels of the organization.

Requirements

IT Infrastructure Management:

· Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, storage systems, and hardware/software assets.

· Ensure the availability, security, and reliability of IT systems and infrastructure, implementing appropriate measures to protect against data breaches and cybersecurity threats.

· Monitor system performance, troubleshoot issues, and implement necessary upgrades or improvements to optimize IT operations.

Project Management:

· Lead and manage IT projects, ensuring successful planning, execution, and delivery within specified timelines and budget constraints.

· Define project scopes, objectives, and deliverables, and allocate resources accordingly.

· Monitor project progress, identify and mitigate risks, and effectively communicate project updates to stakeholders.

IT Support and Troubleshooting:

· Act as a mentor and part of the escalation path to help team members provide assistance to end-users, addressing hardware, software, and network-related issues.

· Develop and implement IT support processes, including help desk procedures and service level agreements (SLAs).

· Collaborate with internal teams and external vendors to address technical challenges and optimize IT service delivery.

Team Leadership and Development:

· Lead and manage the IT Support team, providing guidance, mentoring, and professional development opportunities.

· Foster a collaborative and inclusive work environment that encourages knowledge sharing, innovation, and continuous learning.

· Promote a customer-centric approach, ensuring IT services meet the needs and expectations of internal stakeholders.