Axcelis Technologies is undergoing sustained, strategic growth and is looking to strengthen its global IT services delivery through the creation of an IT Manager position in Asia Pacific.
Role Overview
The IT Manager for Asia Pacific leads and manages a decentralized IT support team across multiple countries, oversees IT support and infrastructure performance, ensures security compliance, manages vendor relationships and budgets, and collaborates with business stakeholders to align IT services with corporate and regional requirements, requiring extensive technical expertise and management experience in a multicultural environment.
Success in this role will be determined by the ability to balance regional needs vs corporate priorities, effectively deliver IT support services within the region, and operate as a regional influencer across competing business and IT priorities.
Key Responsibilities
Team Management
Lead and manage a team of IT support staff – currently 4 members spread amongst China, South Korea, and Taiwan
Create and set IT service-level expectations across countries within the Asia Pacific region where business operations exist – currently Malaysia, Singapore, Taiwan, South Korea, China, and Japan, with business process outsourcing partners in India
Grow the IT support team in Asia Pacific, nurturing existing team member skills and adding additional people if feasible
Monitor team performance and adherence to corporate ITSM standards and practices
IT Support
Manage and provide IT support for all manufacturing and business locations in Asia Pacific, serving a user base of ~400 people and expected to grow to in the near future
Ensure all locations have adequate IT support coverage, through a combination of remote assistance and in-person site visits
Help Asia Pacific IT team members in delivering IT support services
Interface and align with corporate IT on support processes and procedures
Align with corporate IT/OT practices, replicating them at Asia Pacific manufacturing locations and communicating Asia Pacific IT/OT needs
Proactively identify and track IT issues, raising corporate IT awareness of those issues and helping drive them towards resolution
Business Collaboration, Requirement Analysis, and Relationship Management
Collaborate with business stakeholders to gather and document IT requirements, effectively translating business needs into technical specifications
Coordinate with corporate IT leadership and project management group to analyze and prioritize requirements
Maintain awareness of corporate IT initiatives and act as a bridge between IT and business stakeholders, keeping them informed of any impact on their processes and open requirements
Set expectations of local business members with regards to IT activities
Keep abreast of business activities in Asia Pacific, identifying and notifying corporate IT leaders of regional business events that will require IT resources
Security and Compliance
Ensure corporate IT systems comply with country and region-specific regulatory requirements
Communicate and champion corporate IT-aligned security standards, policies and best practices to Asia Pacific business members
Handle customer-initiated cyber security audits in coordination with corporate cyber security team
IT Infrastructure Performance Monitoring and Issue Resolution
Proactively monitor performance of IT systems in Asia Pacific
Work with vendors, partners, or corporate IT members to implement infrastructure optimizations, in-line with budget availability
Help resolve or escalate corporate IT infrastructure issues occurring during Asia Pacific working hours
Communicate regional and corporate IT service outages to Asia Pacific business members
IT Infrastructure Performance Monitoring and Issue Resolution
Proactively monitor performance of IT systems in Asia Pacific
Work with vendors, partners, or corporate IT members to implement infrastructure optimizations, in-line with budget availability
Help resolve or escalate corporate IT infrastructure issues occurring during Asia Pacific working hours
Communicate regional and corporate IT service outages to Asia Pacific business members
Vendor and Partner Management
Manage IT vendor and partner relationships in Asia Pacific
Evaluate IT vendor and partner performance, and work to improve any shortfalls or find alternatives
Support corporate IT for the company outsourcing activities in India
Budget and Financial Management
Plan and manage the IT budget for IT operations in Asia Pacific, in collaboration with country-specific Finance department guidance and practices
Skills and Qualifications
Education:
Bachelor’s, or higher, degree in an IT related field, or equivalent work experience
Management Experience:
At least 5 years managing a decentralized group of IT support staff
At least 3 years handling IT equipment leasing contracts and an understanding of Lease vs Buy trade-offs.
Strong stakeholder influencing, team management, and communication skills within a multinational and multicultural context
Understanding of regulatory requirements across Asia Pacific region
Understanding of IT equipment lifecycle in an environment that is prevalently “work from remote” oriented
Technical Experience:
10+ years of hands-on IT system and services troubleshooting, preferably within the context of organizations with centralized IT services and geographically dispersed satellite offices
10+ years of hands-on experience supporting IT hardware (laptops, servers, printers, switches, Audio/Visual equipment, CCTV, barcode scanners, etc..), especially if gained within a manufacturing context
10+ years of hands-on experience with M365 applications (Office, SharePoint, Teams, etc...)
5+ years’ experience with Microsoft Windows Operation Systems (client & server)
3+ years’ experience of networking principles and devices (DNS, DHCP, VLANs, switches, wireless access points, firewalls, etc..), HP Aruba and Fortinet strength is desirable
Solid grounding on Telecommunication technology (WAN connectivity, SIP trunks, Session Border Control devices, VoIP, Mobile services, etc...)
Familiarity with Microsoft Hyper-V based virtualization
Familiarity with Dell hardware (laptops and servers) and Dell equipment sourcing
Understanding of cloud-based applications and connectivity troubleshooting
Languages:
Fluency in written and spoken English is mandatory
Ability to communicate in other languages of Axcelis operating locations, such as Korean, Chinese, and Japanese, is desirable
Other:
Experience with the JIRA ITSM tool (Ticketing & Asset Management)
Familiarity with Project Management principles and practices (PMP, PRINCE2, etc...)
Able and willing to travel to Asia Pacific locations, as IT activities or business activities demand, ordinarily 20-30% of time but may be more frequent for brief periods depending on situational needs
Skills Required
- Bachelor's degree in an IT related field or equivalent work experience
- At least 5 years managing a decentralized group of IT support staff
- At least 3 years handling IT equipment leasing contracts and understanding lease vs buy trade-offs
- Strong stakeholder influencing, team management, and communication skills in a multinational/multicultural context
- Understanding of regulatory requirements across the Asia Pacific region
- Understanding of IT equipment lifecycle in a predominantly remote/work-from-home environment
- 10+ years hands-on IT systems and services troubleshooting (centralized IT with dispersed satellite offices)
- 10+ years hands-on experience supporting IT hardware (laptops, servers, printers, switches, A/V, CCTV, barcode scanners) preferably in manufacturing
- 10+ years hands-on experience with Microsoft 365 applications (Office, SharePoint, Teams)
- 5+ years experience with Microsoft Windows operating systems (client and server)
- 3+ years experience with networking principles and devices (DNS, DHCP, VLANs, switches, wireless access points, firewalls)
- Experience with HP Aruba and Fortinet networking products
- Solid grounding in telecommunication technologies (WAN connectivity, SIP trunks, Session Border Controllers, VoIP, mobile services)
- Familiarity with Microsoft Hyper-V virtualization
- Familiarity with Dell hardware (laptops and servers) and Dell equipment sourcing
- Understanding of cloud-based applications and connectivity troubleshooting
- Fluency in written and spoken English
- Ability to communicate in Korean, Chinese, or Japanese
- Experience with JIRA ITSM (ticketing and asset management)
- Familiarity with project management principles (PMP, PRINCE2, etc.)
- Able and willing to travel to Asia Pacific locations ordinarily 20-30% (may be more for brief periods)
Axcelis Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axcelis Technologies and has not been reviewed or approved by Axcelis Technologies.
-
Healthcare Strength — Healthcare is considered robust, with medical (PPO), dental, and company‑paid life and disability coverage included. Coverage quality is characterized as strong across core offerings.
-
Retirement Support — Retirement programs include a 401(k) with employer match in the U.S. and compliant retirement plans internationally. These offerings support long‑term savings across regions.
-
Equity Value & Accessibility — Equity participation is accessible via an Employee Stock Purchase Plan available to employees in multiple countries. This ownership avenue is positioned as a notable component of total rewards.
Axcelis Technologies Insights
What We Do
Axcelis Technologies, Inc. is a world-leading provider of equipment and services to the semiconductor manufacturing industry. For over forty five years, chipmakers from around the globe have relied on Axcelis' tools and process expertise to form the transistors that power all electronics - from smartphones and laptops, cameras, personal music players and more. Our equipment portfolio comprises a powerful suite of manufacturing technologies for ion implantation, one of the most critical steps in the IC manufacturing process. In addition, we provide extensive aftermarket service and support, including spare parts, equipment upgrades, maintenance services, and customer training. Our customers include all of the 20 largest semiconductor manufacturers in the world. More than 3000 of our products are in use worldwide. At our Advanced Technology Center in Beverly, Mass., we collaborate with customers and other industry experts to develop next-generation applications and process capabilities. We support our customers with a worldwide network of 38 field offices in 10 countries. In all that we do, our strategy is singular: align every Axcelis innovation and success with our customers' goals. We strive to understand the entirety of their challenges and stand ready to deliver the technology, service and support they need to succeed.
.png)
