Description
POSITION SUMMARY
The IT Intern will support the Information Technology department by assisting with day-to-day technical support, hardware and software maintenance, inventory management, and basic troubleshooting activities. This position is designed to provide students pursuing a career in Information Technology, Computer Science, Cybersecurity, or a related field with practical, hands-on experience in a manufacturing environment.
The IT Intern will gain exposure to network infrastructure, end-user support, cybersecurity best practices, business systems, and IT project work while developing professional skills and technical knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Technical Support
- Assist employees with basic computer, printer, and technology-related issues.
- Provide first-level troubleshooting for hardware and software concerns.
- Support workstation setup, relocation, and deployment activities.
- Assist with password resets and user account maintenance under supervision.
- Escalate complex technical issues to appropriate IT personnel.
Hardware and Software Management
- Configure and prepare computers, laptops, tablets, and other devices for deployment.
- Install approved software and updates on company devices.
- Assist with equipment inventory tracking and asset management.
- Help maintain organized records of company technology assets.
Network and Systems Support
- Assist with basic network troubleshooting activities.
- Support maintenance of printers, scanners, and peripheral devices.
- Observe and participate in network, server, and infrastructure projects as assigned.
- Learn and follow cybersecurity and data protection procedures.
Project Support
- Assist with IT improvement initiatives and department projects.
- Help document procedures, work instructions, and technical processes.
- Participate in testing of software updates and system improvements.
- Support data collection and reporting activities as needed.
Administrative Responsibilities
- Maintain confidentiality of company information and employee data.
- Follow all company safety, security, and IT policies.
- Complete assigned training and development activities.
- Perform other duties as assigned.
Requirements
Education
- High school senior, recent high school graduate, or currently enrolled in a technical school, community college, or university pursuing Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
- Minimum GPA requirement may apply if participating through a school-sponsored program.
Preferred Knowledge and Skills
- Basic understanding of Microsoft Windows and Microsoft Office applications.
- Interest in computers, technology, networking, or cybersecurity.
- Strong willingness to learn and take initiative.
- Good communication and customer service skills.
- Ability to maintain confidentiality and professionalism.
- Ability to follow instructions and work independently when appropriate.
Experience
- Previous IT experience is not required.
- Participation in technology classes, certifications, school projects, robotics, coding clubs, or personal technology projects is preferred but not required.
Skills Required
- Enrolled in or recently graduated from high school, technical school, community college, or university pursuing IT, Computer Science, Cybersecurity, Information Systems, or related field
- Minimum GPA requirement may apply if participating through a school-sponsored program
- Basic understanding of Microsoft Windows and Microsoft Office applications
- Interest in computers, technology, networking, or cybersecurity
- Good communication and customer service skills
- Ability to follow instructions and work independently when appropriate
- Participation in technology classes, certifications, school projects, robotics, coding clubs, or personal technology projects
What We Do
Wayne Metals LLC is a metal fabrication company based in Markle, Indiana. They provide services including laser and plasma burning, punch presses, press brakes, robotic welding, and finishing (wet paint and powder coat). They serve various industries, including transportation, industrial equipment, and consumer products, leveraging their facilities to provide high-quality stamped, machined, and fabricated metal components for their customers.
