IT Intern

TITLE:

IT Intern

Title: IT Intern

Reports To: Global Service Delivery Manager

Location: Richmond, VA

Pay: $22/hour

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of SUD. Indivior is dedicated to transforming SUD from a global human crisis to a recognized and treated chronic disease. Building on its global portfolio of OUD treatments, Indivior has a pipeline of product candidates designed to expand on its heritage in this category.

Indivior was founded to help tackle the opioid crisis, one of the largest and most urgent public health emergencies of our time.  Our purpose is to bring science-based, life-transforming treatments to patients.  We strive to help eliminate the stigma of addiction.  We take our role as a responsible steward extremely seriously and commit ourselves to cultivating our unique culture and highest standards of integrity.

We are driving forward our understanding of addiction and other serious mental health illnesses to create new science that will help pave the way for an even deeper understanding of patient needs and treatment innovation.  We engage at all levels across the addiction treatment spectrum, interacting with governments, key opinion leaders, physicians, payers, patients, and patient advocacy groups to raise awareness and educate about addiction as a chronic, relapsing disease.

Connect with Indivior on LinkedIn by visiting www.linkedin.com/company/indivior.

POSITION SUMMARY:

This role will primarily support the Service Desk component of the overall Service Delivery effort within IS.  This role will support the Service Delivery Manager through management of daily activities of both Indivior and vendor Service Desk personnel.  Specifically the successful candidate will work as part of global IT End User Services Engineering and Configuration Management team and provide local support for users in Richmond.  This role will be responsible for providing hands-on level 2 support for users in Indivior’s Richmond facility as well as remote workers in the US.

ESSENTIAL FUNCTIONS:

The responsibilities of this job include, but are not limited to, the following:

• Provide onsite, physical IS support to business users
• Knowledge of Mobile and Personal Computer hardware, software and network connectivity
• Provide telephone support to local and remote business users
• Provide support for computer peripherals and printers
• Work with business users to develop efficient solutions to recurring IS issues
• Maintain onsite conference room, videoconferencing equipment, printers, and copiers
• Support MS Office and o365 tools
• Deliver Service Level Agreements in accordance with corporate policies

MINIMUM QUALIFICATIONS:

• Must be currently enrolled in a post-secondary institution

COMPETENCIES/CONDUCT:

In addition to the minimum qualifications, the employee will demonstrate:

• Ability to work in a matrixed team, including outside service suppliers
• Ability to work in a fast-paced, project-oriented potentially high-pressure environment
• Ability to interact clearly with business users to ensure that IS solutions fill business needs
• Ability to work demanding hours and/or be “on call” during non-working hours, as project or system emergencies require.
• Excellent communication skills and interpersonal skills.
• Willingness and ability to work with multifunctional teams both in country and across the world

PREFERRED QUALIFICATIONS:

• Knowledge of the Windows 10 Operating System preferred
• Knowledge of PC hardware and peripherals preferred
• Customer service experience preferred
• Experience providing hands on PC and mobile support to end users

GUIDING PRINCIPLES:

Indivior’s guiding principles are the foundation for each employee’s success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.

COMPLIANCE OBLIGATIONS:

Indivior is committed to maintaining a workplace where employees are committed to compliance and feel comfortable raising concerns about potential violations of policies or unethical behaviour. As part of your responsibilities, you are expected to:

Employee Obligations:

• Always act with honesty and integrity.
• Risk IQ: Know what policies apply to your role and function and adhere to them.
• Speak Up: If you see something, say something.

Manager Obligations:

• Always act with honesty and integrity
• Reinforce risk awareness with your team, with accountability and oversight for ongoing review and mitigation.
• Model and reinforce a Speak Up culture on your team.

The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined.  The employee may perform other functions that may be assigned.  Management retains the discretion to add or change the duties of this position at any time.

EQUAL EMPLOYMENT OPPORTUNITY

EOE/Minorities/Females/Vet/Disabled