IT Intern

Position Summary:

Carver Companies is doing a major digital modernization; including cloud migration, system upgrades, and ongoing CMMC (Cybersecurity Maturity Model Certification) readiness. Based out of our Albany HQ and Port of Coeymans locations, the IT Intern will participate in delivering day‑to‑day technical support, maintaining IT systems, assisting with cloud adoption, and contributing to cybersecurity and compliance initiatives. You will have opportunities for mentorship from a tight-knit team with diverse skillsets. This position is ideal for a tech savvy and motivated individual with strong troubleshooting skills, a customer‑focused mindset, and interest in Information Technology.

This position may require approximately 15% travel, domestic US and Canada. The position is office based but the candidate must be comfortable working in industrial and maritime environments.

Essential Duties and Responsibilities:

• Help Desk & User Support

• Provide support for office staff and port operations personnel, including troubleshooting hardware, software, printers, and mobile devices.
• Manage user accounts, permissions, and credentials in systems such as Active Directory, Office 365 and other applications.
• Install, configure, and support desktop computers, laptops, VoIP phones, and office equipment.
• Respond to service requests and incidents ensuring timely resolution and user satisfaction.
• Maintain asset inventory and perform routine updates, patches, and security maintenance on end-user systems.
• Assist in onboarding/offboarding employees by setting up or decommissioning IT equipment and accounts.
• Educate users on basic cybersecurity practices, data handling procedures, and technology use policies.
• Support and troubleshooting of A/V and conferencing technology.
• Implement and configure network solutions for diverse environments including quarries, ports and marine vessels.
• Terminate and run network cables for switches, access points, cameras, and other networked devices.
• Install, configure and manage POE security cameras across Carver locations and assets. 

• Compliance & Security Support

• Maintain accurate hardware, software, and user account inventories
• Verify system configurations and security settings under established procedures
• Collect and organize evidence for CMMC audits
• Update IT procedures, access control records, and compliance documentation
• Participate in cybersecurity incident response, information security compliance and certification.

• System Maintenance & Operational Efficiency

• Perform routine system checks, patching assistance, and device configuration
• Maintain asset records and support lifecycle management
• Improve IT workflows through updated documentation, templates, and SOPs
• Contribute to basic automation or scripting for repetitive tasks 
• Assist in IT Backup Disaster Recovery planning, testing and documentation.

• Additional duties 

• As assigned by the IT Director.
• Tell us what you want to learn and do in information technology and security.

Required Qualifications:

• Excellent communication skills and customer service orientation
• Experience with troubleshooting hardware, software, and connectivity issues
• Ability to follow documented procedures and work independently with guidance
• Strong organizational skills and attention to detail

Preferred Qualifications: 

• Strong understanding of Windows OS, Microsoft 365, and basic networking concepts
• Experience with help desk ticketing systems (e.g., Freshservice, ServiceNow, Jira)
• Familiarity with cloud platforms such as Microsoft 365, Azure, or similar
• Basic understanding of cybersecurity principles and best practices
• Experience with PowerShell, scripting, or automation tools