The Role
Provide IT help desk support and device management for local and remote employees, assist with account setup and onboarding, document procedures, track inventory, and support IT infrastructure projects such as migrations and network upgrades.
Summary Generated by Built In
About Thea Energy:
Thea Energy is leveraging recent breakthroughs in stellarator physics and engineering to create a faster and simpler approach to commercializing fusion energy. The company is reinventing the stellarator using computer-controlled arrays of planar coils thereby replacing the intricate, complex modular magnets required in all other stellarator architectures. Thea Energy is on a mission to create a limitless source of zero emission energy for a sustainable future.
Position Overview
We are looking for a motivated, tech-savvy IT Intern to join our IT team. In this role, you will get hands-on experience dealing with day-to-day IT operations, troubleshooting hardware and software issues, and assisting with internal projects. This is an excellent opportunity for a current student or recent graduate looking to jumpstart their career in IT support, systems administration, or network engineering.
Key Responsibilities
- Help Desk Support: Assist with initial triage, troubleshooting, and resolution of hardware, software, and network issues for local and remote employees.
- Device Management: Help configure, deploy, and maintain company laptops, workstations, printers, etc.
- Software & Account Setup: Assist with user onboarding and offboarding, including setting up accounts in Microsoft 365, Google Workspace, Active Directory, or other internal tools.
- Documentation: Create and update internal IT guides, FAQs, and troubleshooting documentation for employees.
- Inventory Tracking: Maintain an accurate inventory of hardware, software licenses, and peripheral equipment.
- Project Assistance: Provide support on upcoming IT infrastructure projects (e.g., system migrations, network upgrades, or security audits).
Ideal Experience & Skillsets:
- Education: Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field.
- Technical Knowledge: Basic understanding of desktop operating systems (Windows 10/11, macOS) and core networking concepts (IP addressing, Wi-Fi troubleshooting, DNS).
- Problem-Solving Skills: A logical approach to troubleshooting and a strong desire to figure out how things work.
- Communication: Excellent verbal and written communication skills; ability to explain technical fixes to non-technical users in a friendly, patient manner.
- Reliability: Ability to handle sensitive company data with discretion and maintain confidentiality.
Company Benefits:
- Salary range $20/hour
Requirements:
- Ability to occasionally lift up to 50 lbs.
- Ability to perform activities such as typing, standing, or sitting for extended periods of time.
- Ability to work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics.
It’s not necessary to meet all of the skillsets outlined above. Please feel free to send us a note and tell us why you would still be a great fit for this role or Thea Energy.
Diversity and Inclusion:
Thea Energy is an equal opportunity employer committed to creating a company of diverse backgrounds. By creating a diverse environment, we will bring new ideas and approaches to solving some of the world’s hardest (and most important) problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, family or marital status, age, disability, veteran’s status, or other characteristic protected by applicable laws and regulations.
Skills Required
- Ability to occasionally lift up to 50 lbs.
- Ability to perform activities such as typing, standing, or sitting for extended periods of time.
- Ability to work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, high voltage, high current, pressure systems, and cryogenics.
- Currently pursuing or recently completed a degree/certification in Computer Science, Information Technology, Cybersecurity, or a related field.
- Basic understanding of desktop operating systems (Windows 10/11, macOS).
- Basic understanding of core networking concepts (IP addressing, Wi-Fi troubleshooting, DNS).
- Logical problem-solving approach and desire to troubleshoot technical issues.
- Excellent verbal and written communication skills; ability to explain technical fixes to non-technical users.
- Ability to handle sensitive company data with discretion and maintain confidentiality.
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The Company
What We Do
Thea Energy is a fusion energy company dedicated to creating a limitless source of zero-emission energy for a sustainable future. By reinventing the stellarator using arrays of mass-manufacturable magnets and dynamic software controls, they aim to commercialize scalable and economical fusion power systems, transitioning from scientific research to practical, commercial operations.
