The Role
Provides first-level IT support for employees, including onboarding and offboarding, device and account setup, software installation, troubleshooting, ticket management in Jira, documentation, inventory tracking, system maintenance, and security best practices. This full-time, four-month internship is on-site in Toronto and includes mentorship and hands-on exposure to IT support and infrastructure.
Summary Generated by Built In
At Kepler Communications, we're not just imagining the future of on-demand space connectivity - we're leading it!
Our mission is to provide real-time on-orbit connectivity for critical missions, enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date, Kepler operates the first commercial optical data relay constellation, enabling real-time, continuous space communications while supporting advanced on-orbit compute and hosted payload capabilities.
Industry-leading technology is only part of the story. What sets Kepler apart is our team: bold thinkers, skilled builders, and passionate problem-solvers who thrive on pushing the boundaries of what’s possible in space. We believe great ideas come from diverse perspectives, and we’re committed to creating an environment where you can grow, lead, and make a global impact.
If you’re ready to reach higher, move faster, and do work that shapes the future space economy - this is your launchpad. Come build the future with Kepler!
What We Offer:
- Dedicated mentorship to support your learning and growth.
- Fun and collaborative work environment where you'll learn quickly and feel supported.
- Team-building events and opportunities to connect across the company.
- Fully stocked Toronto office kitchen with snacks, drinks, games, and top-notch kitchen appliances.
- Frequent in-office and company-wide events to stay connected and engaged.
- Make a direct impact on Kepler's growth and success.
- We’re a certified Great Place to Work® seven years in a row.
The IT team supports Kepler’s employees by providing reliable technology, systems, and technical assistance that enable teams to do their best work. As an IT Intern, you will gain hands-on experience in a supportive, learning-focused environment while contributing to day-to-day IT operations.
This 4-month internship is designed for students early in their IT careers who are eager to learn, develop technical skills, and explore different areas of information technology. You will work closely with experienced IT team members and receive guidance, training, and mentorship throughout the internship.
*Must be eligible to obtain and maintain Government of Canada Reliability Status*
Key Responsibilities:
- Support the onboarding and offboarding of employees by setting up laptops, workstations, peripherals, accounts, and basic system access
- Provide first-level technical support to employees for common hardware, software, networking, internet, and workstation issues
- Assist with installing, configuring, and updating software applications
- Triage, resolve, and document support requests through the IT ticketing system, Jira
- Help maintain accurate IT documentation, guides, and process instructions
- Support inventory management of IT equipment, software, and licenses
- Assist with routine system maintenance tasks such as backups and updates
- Learn and follow IT security best practices and company policies
- Participate in team projects and assist with other IT-related tasks as assigned
Required Skills & Qualifications:
- Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field
- Experience setting up laptops, workstations, peripherals, and user accounts
- Experience providing basic technical troubleshooting and support
- Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365
- Experience using a ticketing system to document and track support requests
- Strong willingness to learn and develop technical and professional skills
- Good organizational skills and attention to detail
- Clear written and verbal communication skills
- Ability to manage multiple tasks with guidance and support
- Comfortable handling confidential information with professionalism
- Ability to work in an office environment
- Available for a full-time 4-month internship beginning January 2027
- Able to work on-site at Kepler’s Toronto office (24 Ward Street) five days per week
- Security requirement: The successful candidate must be eligible to obtain and maintain Government of Canada Reliability Status. Kepler will initiate and sponsor the screening process. The candidate will be required to provide the information, consent, identification, and supporting documentation necessary to complete the screening, which may include fingerprinting and additional documentation for periods spent outside Canada
Bonus Points:
- Previous work experience, coursework, labs, or personal projects related to IT or technical support
- Exposure to Linux or scripting languages (e.g., PowerShell or Bash)
- Experience building or troubleshooting personal computers or maintaining a home lab
- Interest in pursuing a career in IT support, systems administration, or infrastructure
Hourly Rate Range: $21.00 to $26.00 CAD
Actual total compensation will be determined at the Company’s discretion and is based on a variety of job-related factors, which may include, but are not limited to, relevant knowledge, skills, experience, performance, and education and/or training. The Company encourages all qualified applicants to apply, even if the posted salary range does not align with their expectations, as it does not reflect our total compensation package.
Job Type: This is for a current vacancy
Employment Equity & Accommodation Statement
Kepler Communications is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified individuals, including women, Indigenous peoples, persons with disabilities, members of visible minorities, and people of all sexual orientations and gender identities.
If you require accommodation during any stage of the recruitment process, please contact our People & Culture team at [email protected], and we will work with you to meet your needs.
Skills Required
- Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field
- Experience setting up laptops, workstations, peripherals, and user accounts
- Experience providing basic technical troubleshooting and support
- Familiarity with networking, VPNs, Windows operating systems, and Microsoft enterprise software, including Microsoft 365
- Experience using a ticketing system to document and track support requests
- Strong willingness to learn and develop technical and professional skills
- Good organizational skills and attention to detail
- Clear written and verbal communication skills
- Ability to manage multiple tasks with guidance and support
- Comfortable handling confidential information with professionalism
- Ability to work in an office environment
- Available for a full-time four-month internship beginning January 2027
- Able to work on-site at the Toronto office five days per week
- Eligible to obtain and maintain Government of Canada Reliability Status
- Previous work experience, coursework, labs, or personal projects related to IT or technical support
- Exposure to Linux or scripting languages such as PowerShell or Bash
- Experience building or troubleshooting personal computers or maintaining a home lab
- Interest in pursuing a career in IT support, systems administration, or infrastructure
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The Company
What We Do
Kepler designs, builds, launches, and operates an advanced network of low earth orbit satellites with the ultimate goal of bringing internet to outer space. Today, Kepler serves the needs of earth by connecting machines all around the world using its satellites on orbit and other complementary networks. Through a host of compatible partner equipment we make it easy to use satellite communications in your solution and route data over the best networks.
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