Ameritas is seeking an IT Intern to drive the business by providing desk side support for IT endpoint equipment. This is accomplished through installation, maintenance, and problem diagnosis of PC hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone and email communication, and hands-on support, and other tasks as assigned. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and resolution to their issues and requests.
At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.
This position requires daily in-office presence at Lincoln, NE location.
This internship will begin May 2027. This is not a summer internship, as we are seeking an intern for a year-round experience working 12 months (or more). Hours are flexible and can be near full time during the summer, and part time (15-25) during the school year.
What You Do
- Execute associate moves with building services.
- Prepare and deploy PC equipment.
- Provide basic break/fix support for printers and copiers.
- Follow up on PC equipment to be returned by remote associates.
- Assist with the disposal of retired equipment.
- Perform simple tasks in support of assigned projects and work orders.
- Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
- Respond to service requests in IT Service Management tool.
- This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift 30 lbs. will regularly be required in this role.
What You Bring
- Demonstrated experience in customer service with professional verbal and written communication skills.
- Technical aptitude and ability to troubleshoot will be needed in this position.
- Must be actively enrolled in an IT degree program at an accredited institution. Both associate and bachelor level undergraduate students will be considered.
- Interest in IT infrastructure, endpoint support, engineering, or security is desired.
- Available work hours will fall between 7:00am to 5:00pm (Central Time)
- Able to commit to a 12-month (or longer) internship with hours including:
- Part time during the school year (15-25 hours)
- Full time during the summer (30-40 hours)
What we offer
- Our company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
- Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
- We’re committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
This internship is not eligible for benefits.
An Equal Opportunity Employer:
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
Application Deadline
This position will be open for a minimum of 3 business days or until filled.
This position is not open to individuals who are temporarily authorized to work in the U.S.
Skills Required
- Demonstrated customer service experience
- Professional verbal and written communication skills
- Technical aptitude and troubleshooting ability
- Active enrollment in an IT degree program at an accredited institution
- Availability between 7:00 a.m. and 5:00 p.m. Central Time
- Commitment to a 12-month or longer internship
- Part-time availability of 15–25 hours during the school year
- Full-time availability of 30–40 hours during the summer
- Ability to lift 30 pounds regularly
- Interest in IT infrastructure, endpoint support, engineering, or security
- Daily in-office presence in Lincoln, Nebraska
Ameritas Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ameritas and has not been reviewed or approved by Ameritas.
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Healthcare Strength — Health coverage—especially dental and vision—is portrayed as robust, with broad in‑network access and plan features that can increase value when providers participate. Options like lifetime deductible designs and an expanded PPO footprint are highlighted as meaningful advantages.
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Leave & Time Off Breadth — PTO, personal time (e.g., “Thrive days”), and employer‑provided volunteer time create multiple avenues for time away from work. Flexibility around time and location is emphasized as part of the overall package.
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Parental & Family Support — Paid parental leave alongside fertility, surrogacy, and adoption assistance, plus backup child, elder, and pet care illustrate comprehensive family support. These elements are positioned as standout components of the offering.
Ameritas Insights
What We Do
You may know Ameritas as an insurance, employee benefits and financial services company, but we’re in the business of fulfilling life. What’s fulfilling life? It’s helping people like you plan for the future and protect what you cherish most. It’s getting the most out of life — even at work. It’s making a difference. This kind of work can be gratifying, and it could be right for you.
