Pay Range:
- $24.00 - $26.00 / Hour
Our Perks & Benefits:_
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Performance-based bonuses to reward your contributions*
- Paid time off to recharge and maintain a healthy work-life balance
- Flexible work options, including remote and hybrid opportunities, if eligible
- Retirement Plan (401k) with company-matched contributions
- Education Advancement, for employees and qualified dependents, via the Confie Enablement Scholarship Fund
- Fitness Reimbursement – up to $15/month for gym memberships
- Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
- Employee Assistance Program – confidential support for personal or professional challenges, at no cost
- Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Purpose
Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software
Essential Duties & Responsibilities
Serve as point of contact within the IT Operations to provide technical support to end-users
Help users on a day-to-day basis with IT-related issues
Computer repair and troubleshooting
Troubleshoot software and network issues
Troubleshoot basic Active Directory/Window Domain issues
Perform proactive maintenance in PCs and Printers
Configure and install PCs, printers, and scanners
Perform first-level problem determination and resolution
Escalate unresolved issues to appropriate team members
Monitor and follow up on outstanding issues and update users on the current status
Assist with special projects as needed
Consistently meet or exceed requirements/performance criteria
Qualifications and Education Requirements
Field Technician experience
Ability to travel up to 50%
Cisco and Networking experience
Basic Microsoft Windows/Microsoft 0365 environment
Experience with Asset Management and ITSM Platforms
Excellent attitude and interpersonal skills
Communicate effectively and professionally with all levels of personnel
Detail and customer service-oriented
Problem-solving skills to resolve issues
Must be willing to work outside normal business hours as needed
Must have strong Microsoft Windows 10 hands-on experience
English fluency
Valid Drivers License
Ability to Travel via Airline
Preferred Skills
Bilingual in English/Spanish preferred
Citrix/iGEL experience
2 Years experience with IT Support
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Notice
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at [email protected]
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Field Technician experience
- Ability to travel up to 50%
- Cisco and networking experience
- Basic Microsoft Windows and Microsoft 365 experience
- Experience with asset management and ITSM platforms
- Excellent interpersonal and communication skills
- Customer service orientation and problem-solving skills
- Strong hands-on Microsoft Windows 10 experience
- English fluency
- Valid driver's license
- Ability to travel via airline
- Willingness to work outside normal business hours as needed
- Two years of IT support experience
- Bilingual English and Spanish
- Citrix and IGEL experience
What We Do
Confie is the largest personal lines insurance agency in the US. Since the day we established ourselves in 2008, we quickly grew to become the nation’s leading independent insurance provider for personal lines. Personal lines insurance includes auto, motorcycle, homeowners, renters, life, and health among others. We are passionate about serving our customers in their local communities through our click, call, or come-in approach. We live by our aspiration to be the most trusted source of insurance solutions so our customers can have peace of mind. In the insurance industry, we have been recognized as the #1 personal lines leader in the nation for the past five years. Confie is the only independent agency focused on personal lines insurance that consistently ranks in the Top 10 Property/Casualty agencies in the U.S. Our customers know us as friendly, professional, trustworthy, and knowledgeable. They recognize our brands and the great value we provide, and count on us for insurance solutions at competitive prices. We provide them quality coverage in the diverse communities that we serve. We believe that our employees are our brand. Our employees enjoy a positive, dynamic, inclusive and collaborative workplace where performance is rewarded, education is promoted, and employees have exciting opportunities to advance their careers. We strive to help every employee embrace our corporate values in everything they do. We promote a positive, workplace, and find satisfaction in a job well done. The secret to our continued success is our talented, diverse and dedicated employees. We are proud of our leading position in terms of employee diversity within our industry. At Confie, we offer competitive pay, great benefits, work-life balance, and significant upward opportunities for employees with passion. We look forward to you being a part of our team! Disclaimer: *2021 Top 50 Personal Lines Agency in Insurance Journal
