Job Description:
IT Infrastructure Supervisor
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You’ll Make in this Role
As the IT Infrastructure Supervisor, you will lead day-to-day site IT support operations and supervise a team of 2–3 analysts. This role is responsible for ensuring reliable hardware, software, server, and network support while driving timely issue resolution, system uptime, and effective ticket management. The position also provides hands-on technical guidance and supports continuous improvement of site IT processes, dashboards, and service performance.
Key Responsibilities:
- Supervise and support a team of 2–3 IT analysts, including assigning work, monitoring performance, and providing coaching and development.
- Oversee standard and local hardware support for workstations, laptops, tablets, Zebra and HP printers, RF devices, and networking equipment.
- Oversee standard and local software support for Windows operating systems, Microsoft Office suite, Lotus Notes databases, and Security software.
- Ensure accurate maintenance of site dashboards covering computers, printers, servers, networking equipment, IT work tickets, and PC/server vulnerabilities.
- Coordinate and support incident response, troubleshooting, and problem resolution to maximize site-related resource uptime.
- Participate in and help manage after-hours support coverage and escalation response as needed.
- Monitor service requests and incident tickets to ensure timely resolution and adherence to service expectations.
- Identify recurring technical issues and implement corrective and preventive actions.
- Partner with site leadership, users, and broader IT teams to support operational needs and infrastructure stability.
- Maintain compliance with IT standards, security requirements, and operational procedures.
- Support asset visibility, vulnerability tracking, and local infrastructure health reporting.
- Drive a customer-focused support environment with clear communication and effective prioritization.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Bachelor’s degree or higher in Information Technology (completed and verified prior to start)
- Five (5 ) years of experience in Information Technology in a manufacturing, private, public, government, or military environment.
Additional qualifications that could help you succeed even further in this role include:
- Two (2) years’ of previous leadership, supervisory, or team lead experience preferred.
- Experience in IT support, infrastructure support, or end-user computing environments
- Working knowledge of workstation, laptop, tablet, printer, server, and networking support.
- Ability to manage multiple priorities in a fast-paced support environment.
- Strong written and verbal communication skills.
- Willingness to support after-hours escalations as business needs require
Work location:
- Dekalb, IL (Onsite, 5 days per week)
Travel: May include up to 15% domestic/international
Relocation: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $124,127 - $151,710, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.Good Faith Posting Date Range 06/17/2026 To 07/17/2026 Or until filledAll US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Skills Required
- Bachelor's degree in Information Technology (completed and verified prior to start)
- Five years of Information Technology experience in a manufacturing, private, public, government, or military environment
- Must be legally authorized to work in country of employment without sponsorship (e.g., H1B)
- Work onsite in Dekalb, IL five days per week
- Two years of prior leadership, supervisory, or team lead experience
- Experience in IT support, infrastructure support, or end-user computing environments
- Working knowledge of workstation, laptop, tablet, printer, server, and networking support
- Strong written and verbal communication skills
- Willingness to support after-hours escalations as business needs require
What We Do
3M operates as a diversified technology company, manufacturing more than 55,000 products, including adhesives, laminates, and many more. 3M touches virtually every part of your life. Our people and technology make the impossible, possible. Every day we apply our science to enhance people’s lives. This is 3M Science. Applied to Life.™
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