The Role
Manage and improve multi-tier IT infrastructure across AWS and Azure, networks, servers, and core services. Administer Office 365, scripting with PowerShell, oversee MSPs and vendors, handle security incidents and outages, support conferencing and core business platforms, ensure GxP/SOX compliance, and own budgeting, strategy, and infrastructure delivery processes.
Summary Generated by Built In
We are seeking a highly skilled IT Infrastructure Manager to oversee and manage our multi-tiered IT infrastructure services, including networks, servers, and core infrastructure services in both AWS and Azure environments. This role requires a strong background in scripting with PowerShell, proficiency in managing and supporting server and infrastructure technologies, and expertise in administering Office 365 for user account and mailbox management.
Key Responsibilities:
- Primary process owner for multi-tiered IT infrastructure services
- Manage networks, servers, and core infrastructure services (AWS, Azure, Meraki Networks, DNS, Email Protection, Okta, Data Protection)
- Script with PowerShell
- Administer Office 365 for user account and mailbox management, calendar processing, shared mailbox, distribution list management, and licensing
- Escalation support for all user account-related tasks
- Oversee and support IT Infrastructure Managed Service Provider
- Manage internet service providers across all Sites
- Share management of core Business platforms (Office 365, Zoom, SharePoint, Printers, OneDrive, Egnyte, etc.)
- Support conferencing technology such as Zoom, Zoom Rooms, and Teams
- Develop and improve the Infrastructure Service in the areas of monitoring, provisioning, and request processes
- Manage security incidents, investigations, resolutions, and reporting
- Drive resolution of high-severity outages impacting IT infrastructure
- Responsible for budget commitments, forecasting, and tracking for the group
- Contribute to the development of the IT vision; translate the vision into short-/long-term goals and deliverables
- Manage the engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providers
- Lead the evaluation and selection of systems and infrastructure solutions in conjunction with IT strategy and business requirements
- Partner with the business areas to identify system requirements and translate business requirements into functional service projects, enhancements, and support
- Conduct design review of systems and applications to ensure adherence with identified stability, performance, and security standards
- Support GxP systems and SOX compliance activities
Requirements
Education, Experience & Skills Requirements:
- 5+ years of experience in IT, providing supervisory and direct technical support for IT Infrastructure
- 3+ years of IT experience in similarly sized growing Biotech companies
- Broad IT Infrastructure experience, with emphasis on Life Sciences-related systems delivery
- Proven experience with managing and utilizing cloud infrastructure in a service delivery process
- Successful experience managing the following infrastructure: Meraki FW/Wi-Fi, Azure, AWS EC2, InfoSec Monitoring Services, MS Active Directory, DNS, Okta, Server Backups, NAS Storage Solutions
- Knowledge or experience with the following infrastructure processes: DR and HA, Change Control, Maintenance management, InfoSec Breach Management
- Knowledge of applicable regulatory requirements, data privacy practices, and laws, including FDA 21 CFR Part 11, SOX, and HIPAA
- Must have a strong understanding of IT Infrastructure as part of a business function (SLAs, ITIL practices, etc.)
- Experience with Computer Systems Validation (CSV) and good documentation practices is highly desired
- Possess solid project management skills, can set and manage expectations extremely well, work effectively with others, and are exceedingly productive on your own while producing quality results
- Must communicate well, both in writing and verbally, including success in communicating ideas in both technical and user-friendly language and technical writing skills
- Results-oriented team player who leads by example and takes full accountability
- A passion for business transformation, the ability to lead change inclusively, and the desire to bring the best combination of skills together in a team
- Ability to operate in a cross-functional / matrix environment
Skills Required
- 5+ years of IT experience providing supervisory and direct technical support for IT Infrastructure
- 3+ years IT experience in similarly sized growing Biotech companies
- Broad IT Infrastructure experience with emphasis on Life Sciences-related systems delivery
- Proven experience managing and utilizing cloud infrastructure in a service delivery process (AWS, Azure)
- Experience managing Meraki (FW/Wi‑Fi), Azure, AWS EC2, InfoSec monitoring services, Microsoft Active Directory, DNS, Okta, server backups, NAS storage solutions
- Scripting with PowerShell
- Administer Office 365 for user accounts, mailbox management, licensing, shared mailboxes, distribution lists
- Support conferencing technologies (Zoom, Zoom Rooms, Microsoft Teams) and core business platforms (SharePoint, OneDrive, Egnyte)
- Knowledge/experience with DR and HA, Change Control, maintenance management, InfoSec breach management
- Knowledge of FDA 21 CFR Part 11, SOX, HIPAA and related data privacy/regulatory requirements
- Strong understanding of IT service management (SLAs, ITIL practices) and infrastructure as a business function
- Computer Systems Validation (CSV) and good documentation practices
- Project management skills; ability to set and manage expectations and deliver quality results
- Strong written and verbal communication, including technical writing
- Ability to operate in a cross-functional/matrix environment and lead change inclusively
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The Company
What We Do
Pivotal Solutions is a national staffing and consulting firm founded in 2002 that specializes in matching job seekers and companies for roles in IT & Technology and Accounting & Finance. They offer a variety of staffing solutions, including Direct Hire and Contract-to-Hire placements, serving a diverse client base that ranges from innovative startups to Fortune 500 companies across the United States.
