IT Incident Management Specialist

Sorry, this job was removed at 08:18 p.m. (CST) on Tuesday, Nov 05, 2024
Hiring Remotely in United States
Remote
62K-82K Annually
Internship
Healthtech • Manufacturing
The Role

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Job Summary:

We are seeking an IT Incident Management Specialist who specializes in Major Incident Management and corporate communication to join our Technology Services team.

The Incident Management Specialist will support management during major IT incidents, coordinating response efforts to minimize disruption and restore services as quickly as possible. This role requires a decisive individual who can liaise with cross-functional teams under pressure and communicate effectively with all levels of the organization.

Accountabilities & Responsibilities:

  • Adheres to Integer Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
  • Support the response to major IT incidents, ensuring a swift and effective resolution.
  • Act as the primary point of contact during incidents, maintaining clear and authoritative communication with all stakeholders.
  • Maintain Major Incident Management plans and procedures.
  • Conduct post-incident reviews to identify lessons learned and improve future response efforts.
  •  Explain incident response protocols and best practices to staff
  • Collaborate with IT and business leaders to ensure alignment of incident response with corporate objectives.
  • Maintain a calm and professional demeanor in high-stress situations.

Education & Experience:

  • Minimum Education: Bachelor’s degree Information Technology, Computer Science, or a related field is preferred.
  • Minimum Experience: 0 - 2 years’ experience in an IT Incident Management role is preferred.

Knowledge & Skills:

  • Strong leadership skills and the ability to make decisions quickly.
  • Excellent communication skills, with the ability to convey complex information clearly and concisely.
  • ITIL certification or equivalent experience in IT Service Management frameworks is preferred.

Pay: $61500-$82000

U.S. Applicants: EOE/AA Disability/Veteran

The Company
HQ: Plano, TX
2,909 Employees
On-site Workplace
Year Founded: 1940

What We Do

Integer Holdings Corporation (NYSE:ITGR) is a leader in advanced medical device outsourcing (MDO) and serves its customers by providing comprehensive end-to-end solutions with its unparalleled expertise in innovation and manufacturing. Integer's vision is to enhance the lives of patients worldwide by being its customer's partner of choice for innovative medical technologies and services. Additionally, through Electrochem, an Integer company, it develops custom batteries for high-end niche applications in energy, military, and environment markets. The company's medical device manufacturing brands include Greatbatch™ Medical and Lake Region Medical™. Additional information is available at www.integer.net.

Similar Jobs

Roblox Logo Roblox

Sr. IT Auditor

Computer Vision • Gaming • Software • Virtual Reality • Web3 • Metaverse
Remote
United States
2500 Employees

MetLife Logo MetLife

Senior Implementation Consultant II

Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Remote
United States
43000 Employees

Cloudflare Logo Cloudflare

Senior Software Engineer, Windows Networking

Cloud • Information Technology • Security • Software • Cybersecurity
Remote
Columbia, SC, USA
3900 Employees
168K-240K Annually

CrowdStrike Logo CrowdStrike

Principal Consultant, Red Team (Remote)

Cloud • Information Technology • Sales • Security • Cybersecurity
Remote
United States
10000 Employees
120K-190K Annually

Similar Companies Hiring

Accuris Thumbnail
Software • Manufacturing • Machine Learning • Information Technology • Generative AI • Conversational AI
Denver, CO
1200 Employees
Zealthy Thumbnail
Telehealth • Social Impact • Pharmaceutical • Healthtech
New York City, NY
13 Employees
Cencora Thumbnail
Pharmaceutical • Logistics • Healthtech
Conshohocken, PA
46000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account