Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
The IT Implementation Analyst - Teller UX drives pre-implementation readiness, migration planning, configuration discovery, and process automation for Teller UX client deployments. This role combines business analysis, banking operations knowledge, source teller platform analysis, and AI-enabled tooling to reduce implementation effort, improve deployment quality, and accelerate client onboarding.
Lead implementation readiness assessments, discovery sessions, and pre-implementation planning. · Document current-state and future-state teller processes, checklists, playbooks, SOPs, and migration workbooks. · Analyze source teller platforms such as DNA Teller, ClearTouch Teller, Integrated Teller, and other legacy teller solutions. · Identify FI-level, branch-level, operational, security, regulatory, and transaction parameterization requirements. · Define migration strategy for roles, users, security permissions, drawers, vaults, branch structures, devices, and transaction setup data. · Develop configuration blueprints, rule-mapping templates, and setup recommendations for Teller UX. · Conceptualize migration and implementation utilities that reduce manual work, clutter, rework, and implementation cycle time. · Use AI to generate reusable templates, implementation artifacts, test scenarios, training materials, and migration mappings. · Partner with Product, Engineering, Implementation, Operations, and client teams to standardize and streamline client onboarding. Preferred Experience · Teller UX, DNA, DNA Telle, ClearTouch Teller, Integrated Teller, or comparable teller/core banking platforms. · Teller modernization, branch transformation, financial institution conversion, or enterprise software implementation programs. · Banking workflows including deposits, withdrawals, transfers, loan payments, holds, cash handling, drawer balancing, and branch operations. Key Skill Summary Business Analysis: Requirements gathering, process mapping, gap analysis, functional documentation, stakeholder workshops. Implementation Readiness: Readiness assessments, onboarding checklists, playbooks, SOPs, risk/dependency tracking. Migration Strategy: Role, user, drawer, vault, device, transaction configuration, and security migration planning. Parameterization Discovery: FI-level setup, branch controls, transaction limits, overrides, approvals, compliance and operational rules. AI & Automation: Microsoft Copilot/Generative AI, prompt design, documentation automation, rule generation, workflow improvement. Technical Analysis: SQL/data analysis, API and integration analysis, data mapping, configuration management, troubleshooting. Banking Domain: Teller operations, branch workflows, core banking systems, cash management, funds availability, regulatory controls. Success Measures · Reduced implementation and conversion timelines. · Increased reuse of standardized templates, utilities, and migration assets. · Improved quality and consistency of Teller UX onboarding. · Reduced manual configuration effort, implementation defects, and rework. · Faster discovery-to-configuration turnaround through AI-enabled accelerators. Communication · Excellent written and verbal communication · Ability to confidently communicate with clients
- Position Value: This role industrializes the Teller UX implementation lifecycle by combining pre-implementation analysis, source system discovery, migration strategy, parameterization design, and AI-driven automation to deliver faster, cleaner, and more scalable client deployments.
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Skills Required
- Business analysis: requirements gathering, process mapping, gap analysis, stakeholder workshops
- Implementation readiness: readiness assessments, onboarding checklists, playbooks, SOPs, risk/dependency tracking
- Migration strategy: role/user/permission/drawer/vault/device/transaction migration planning
- Parameterization discovery: FI-level setup, branch controls, transaction limits, approvals, compliance rules
- AI & Automation: Microsoft Copilot/Generative AI, prompt design, documentation automation, rule generation
- Technical analysis: SQL/data analysis, API and integration analysis, data mapping, configuration management, troubleshooting
- Banking domain knowledge: teller operations, branch workflows, core banking systems, cash handling and regulations
- Experience with source teller platforms (DNA Teller, ClearTouch Teller, Integrated Teller or comparable)
- Experience in teller modernization, branch transformation, financial institution conversion, or enterprise software implementations
- Excellent written and verbal communication; ability to interact confidently with clients
Orion Innovation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Orion Innovation and has not been reviewed or approved by Orion Innovation.
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Wellbeing & Lifestyle Benefits — Orion highlights health and well-being initiatives such as fitness, mindfulness, and flexibility/remote options, reinforced by recognition like Cigna’s Healthy Workforce Designation. Flexibility via hybrid/remote work is positioned as a consistent part of the overall rewards experience.
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Fair & Transparent Compensation — Pay is characterized as moderately satisfactory overall, with pockets where compensation is viewed as fair, particularly for some software engineering and certain U.S. roles. Public snapshots also indicate that competitiveness can be stronger in specific markets and functions.
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Career-Linked Recognition & Rewards — Performance-linked outcomes are implied through mentions that hikes can be good when performance is demonstrated. Learning and development programs are also emphasized as part of the broader value proposition tied to career growth.
Orion Innovation Insights
What We Do
Orion is a leading digital transformation and product development services firm. Headquartered in Edison, NJ, we have a global team of 6,200+ associates, with engineers in 14 major delivery centers across North America, Europe, Asia Pacific and Latin America. For over 25 years, Orion has been solving complex business problems for our clients. Our transformative business solutions are rooted in digital strategy, experience design, and engineering, empowering our clients to operate with agility at scale. Our mission is to serve as an agile and trusted partner for business transformation initiatives, providing deep emerging technology, experience design, and domain expertise. Our business has more than tripled over the last three years. We have grown aggressively both organically and inorganically, adding new clients, complementary skills, domain expertise, and strengthening our global footprint.
