IT Help Desk Tier 1 (Junior)
Location: Zona Rio/Zona Centro, Tijuana, Baja California (On site)
Address: Av. Revolución 993, Esq, C. Salvador Díaz Mirón 4ta., Zona Centro, 22000 Tijuana, B.C.
Job Summary
We are seeking a motivated IT Help Desk Tier 1 (Junior) professional to provide technical support to internal users and assist with maintenance of IT systems, hardware, and infrastructure. This role is ideal for candidates looking to grow their career in IT support within a dynamic environment.
Key Responsibilities
- Provide technical support to end users via ticketing system, email, and in person
- Troubleshoot hardware, software, and network issues
- Perform preventive and corrective maintenance on computer equipment and peripherals
- Install, configure, and maintain operating systems (Windows/Linux)
- Support Office 365 and other company systems
- Assist in maintaining IT infrastructure including structured cabling and network components
- Document issues, resolutions, and procedures
- Collaborating with IT team members on ongoing projects and tasks
Requirements:
Education
- Bachelor’s degree in Information Technology, Computer Science, or related field (completed or in progress)
Experience
- Minimum 1 year of experience in IT support or help desk (verifiable)
- Strong knowledge of Windows and Linux operating systems
- Experience with Microsoft Office 365
- Understanding of hardware maintenance and troubleshooting
- Knowledge of structured cabling
- Basic understanding of voice and data networks
Language
- Spanish: Native/Fluent
- English: Basic to intermediate (preferred)
Work Conditions
- Office-based role with extended periods working on a computer
- Ability to lift and transport equipment up to approximately 20 kg
- Occasional work at heights (ladders) may be required
Schedule
- Full-time (45 hours per week)
- Availability required Monday through Sunday
- Shifts scheduled between 5:00 AM and 8:00 PM depending on business needs
- Availability to work weekends
- Flexible schedule based on operational needs
Why Join Us
- Opportunity to build and grow your IT career
- Hands-on experience with enterprise-level systems
- Collaborative and supportive work environment
All applicants will be considered based on their qualifications, experience, and skills relevant to the position. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law.
REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, consider it fraudulent and report it to us immediately.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field (completed or in progress)
- Minimum 1 year of experience in IT support or help desk (verifiable)
- Strong knowledge of Windows and Linux operating systems
- Experience with Microsoft Office 365
- Understanding of hardware maintenance and troubleshooting
- Knowledge of structured cabling
- Basic understanding of voice and data networks
- Experience using a ticketing system for support
- Spanish: Native/Fluent
- English: Basic to intermediate
- Availability Monday through Sunday, shifts between 5:00 AM and 8:00 PM, including weekends
- Ability to lift and transport equipment up to approximately 20 kg and occasional work at heights (ladders)
What We Do
Redial BPO is a full-service nearshore and offshore business process outsourcing (BPO) and contact center company founded in 2017. They provide scalable, high-quality support solutions, including inbound and outbound sales, customer service, collections, and technical support across voice, email, chat, and social media channels. With global operations in Mexico, Costa Rica, South Africa, and the Philippines, they focus on delivering culturally aligned talent to reduce operational costs for their clients.
