VAM Systems is currently looking for IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions:
Required experience: 4 years
Skills
- Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector
- 24/7 Support
- Support more than 9000 Employee
- Proficient in both written and spoken Arabic & English language
- Effective communication skills
- Problem-solving and critical thinking
- Dealing with difficult customers
- IT knowledge of computer hardware and software
- Documentation and Knowledge Base.
- Creating and maintaining a knowledge base.
- Generating and maintaining KPI Reports for Helpdesk tickets
Skills & Qualifications
- ITIL Foundation
- Health Care system experience
- Customer Service certificate
- Communication Skills
- Reporting skills
Terms and conditions
Joining time frame: (15 - 30 days)
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What We Do
VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia.
Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally.
