The
French International School of Hong Kong is a rapidly growing educational
organization with 4 sites and more than 2,800 students and more than 350 staff.
We manage more than 1,500 devices, including PCs, Chromebooks and iPads, across
4 different networks.
We
are looking for an IT Helpdesk Support to join our team. Candidate will be
required to work at any of our 4 campuses from time to time.
Responsibilities
- Helpdesk
Support and Issue Resolution
- Provide
assistance (software, hardware and apps) for all users (students, employees and
parents)
- Respond
to students, employees and/or parents’ issues via phone, email or other
established support channels
- Follow-up
with users to ensures issues are resolved
- Troubleshoot,
diagnose, and resolve technical hardware and/or software issues
- Install,
make changes and repair computer hardware and software
- Work
independently while simultaneously being a collaborative team member striving
for team success.
- Escalate
critical incidents to IT Infrastructure and Support Manager, as needed.
Requirements
Desired Skills
- Self-starter
and detail oriented
- School
Level Printing Solution
- Proven
working experience in File and Application Servers Management; Google Admin and
Microsoft 365; and Cloud/SAN Backup Management
- Asset
management and inventorying skills
- Ability
to diagnose and resolve basic computer, printing, projector, interactive panel
& sound issues
- Demonstrate
ability to troubleshoot G Suite Education, Windows 10 & 11, Chromebooks, and/or
iPads
- Fluent
spoken and written English; Knowledge in French or Cantonese or Mandarin a plus
Qualification
- Diploma
in Computer Science or equivalent, or the equivalent combination of education,
technical certifications or training or work experience.
- Be
legally permitted to work in Hong Kong
- Fresh
graduates will be considered
Benefits
- 39 hours
per week
- 25 days
annual leave per year
- Medical
insurance coverage
Please apply via: https://fis.zohorecruit.com/jobs/Careers with a
cover letter and CV.
All
information provided by the applicants will be kept confidential and used for
employment-related purposes only.
The French International School - Hong Kong is an equal opportunity
employer.
At our School, we value all employees and job candidates as unique
individuals, and we welcome the variety of experiences they bring to our
School. As such, we have a strict non-discrimination policy. We believe
everyone should be treated equally regardless of race, sex, gender
identification, sexual orientation, national origin, native language, religion,
age, disability, marital status,
citizenship, genetic information, pregnancy, or any other
characteristic protected by local laws and regulations.
Skills Required
- Diploma in Computer Science or equivalent
- Proven working experience in File and Application Servers Management
- Experience with Google Admin and Microsoft 365
- Ability to diagnose and resolve computer issues
- Fluent in spoken and written English; French, Cantonese, or Mandarin a plus
What We Do
Established in 1963, the French International School (FIS) was one of the first international schools in Hong Kong. Now the school is one of the largest schools in Hong Kong with over 2,700 students from Reception to Year 13/Terminale representing 40 different nationalities, across 4 campuses. Our new state-of-the-art Tseung Kwan O eco-campus opened in September 2018. FIS offers two streams of education: - The French stream linked by a Partnership status to the Agency for French Education Abroad (AEFE) which follows the French National Education curriculum leading to the French Baccalaureate. - The International stream which follows the English curriculum leading to IGCSE in Year 11 and to the International Baccalaureate (IB) in Year 13. FIS employs around 350 professionals from various nationalities represented in its teaching, educational and administrative staff.
