IT Helpdesk Specialist

What is our mission at CyberVadis? To provide enterprises with a cost-effective and scalable solution for third-party cybersecurity risk management. 

We are an ambitious, agile and international team (located all around the world in 10 countries). Developed by EcoVadis 5 years ago (the world’s most trusted provider of business sustainability ratings), we are driven by the success of our clients and have a strong background and expertise to offer the best SaaS solution.

We believe that people do their best work when they’re given the freedom to thrive and grow. Thinking big, bringing a positive attitude, and taking full ownership are three characteristics that thread our team together.

Work hard, have fun and make a difference: Come join us!

CyberVadis is looking for an IT Helpdesk Specialist to join our growing team. You will be curious about supporting colleagues, curious about new technologies and explaining technical matters to non-technical people will come easily to you.

Responsibilities

• Provide Level 1 and 2 technical support to end-users (internal employees)
• Support users with their issues and problems
• Work closely and collaboratively with all employees and departments of the company
• Users accounts management
• Hardware setup and maintenance (in the office and remotely)
• Software setup and maintenance
• Performing inventory of IT assets
• Set up automations and integrations between different systems
• Configure company tools and manage security
• Participate with HR to onboard and offboard employees
• Update/improve existing security related processes in the company
• Write technical documentation, manuals, and IT policies for employees
• Other IT related tasks

Knowledge and skills:

• Fluency in English is essential as you will be supporting a global team
• A minimum of 3 years of experience in Technical Support
• A customer-first attitude with strong communication skills
• An excellent knowledge of identity management, device management, and support tools
• Administrative knowledge of Windows 10+ and macOS
• Configuration and administration of Google Workspace
• Knows what Information Security is all about and ready to be adept of it
• Can switch quickly between different tasks
• Knowledge of Helpdesk ticketing systems
• Nice to have experience:
  • Google IdP
  • MDM (Windows, macOS)
  • Microsoft 365 (Outlook, SharePoint, MS Office)
  • coding/automation skills
  • cybersecurity industry knowledge
  • network setup and maintenance skills

Location: Mauritius

Start date: ASAP

Full time position: (Permanent after 6 months probation)

Benefits:

• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria
• Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid/ full remote work
• Remote work from abroad policy
• Internet and Electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to CyberVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with CyberVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. CyberVadis commits to equity, inclusion and reducing bias in our hiring processes. CyberVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).